Patrick Colbert, Dba, Mba Email and Phone Number
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Harnessing the power of AI-driven analytics & Machine Learning solutions to design and deliver compelling, customer-centric results, I offer dynamic experience in driving innovation in digital marketing and customer experience management. I bring strong business acumen, emotional intelligence, and deep client / servant leadership for deploying practical solutions that address complex challenges in fast-paced environments. Delivering successful business transformations with tangible results, I have met target aims while managing up to $15 million annual budgets, building teams, leading 5 to 70+ people, and steering tight collaboration with enterprise-wide stakeholder groups. Additional key strengths include:➟ AI & ML RESEARCH EXPERT, in next-generation AI-driven customer engagement and cognitive accessibility in information technology.➟ CULTURE & CHANGE AGENT, via an understanding of human behavior to empower peak performance.➟ CONTINUAL LEARNER, of machine reasoning in varied contexts & staying abreast of emerging tech.➟ CERTIFIED PROFESSIONAL, as Product Owner / Product Manager, Google Vertex AI & Dialogflow CX, Open-Source Data Engineering & AI Engineering.Across a deep career of personalizing customer experiences, I cultivate strong client partnerships, working with senior management and C-suite leaders, to establish repeatable execution strategies that lead to revenue-generating pipelines, customer lifetime value, competitive advantages, increased customer engagement, elevated product visibility, and substantial business value.Able to build solid programs and drive large-scale project initiatives, I bring a unique blend of business acumen and high-tech acumen yielding a proven record of significant contributions. I welcome you to review my profile for more insight into the value I can bring to your company. LET’S CONNECT!▣ Advanced Analytics ▣ Human-Centered & AI-Enhanced Design Thinking ▣ Generative AI ▣ eCommerce ▣ Product Delivery ▣ Quantitative & Qualitative Research ▣ Program Management ▣ Strategic Planning ▣ Omnichannel Marketing ▣ Agile Methodologies ▣ Project Management ▣ Value-Add Delivery ▣ IP Development ▣ Strategy & Execution ▣ Team & People Leadership ▣ Training & Development ▣ Coaching & Mentoring
Capgemini
View- Website:
- capgemini.com
- Employees:
- 321265
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Principal And Engagement Director, Digital Customer ExperienceCapgeminiOrlando, Fl, Us
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Information Technology (Contract) ConsultantEngageelevate Strategies, Llc 2024 - 2024Orlando, Fl, UsDeveloped an open-source omnichannel RFM and marketing attribution analysis package for customer journey analytics, engineered a proof-of-concept for integrating life sciences data using ML & AI, and created content for a User-Centered Design course in the forthcoming Master of Digital Marketing program at MIU. -
Principal & Engagement DirectorCapgemini 2022 - 2024Paris, France, FrSpearheaded roadmaps for successful service delivery across diverse client accounts, ensuring consistency and growth for quota-carrying business development and delivery partner selling $15M annual programs spanning varied domains. Served as primary contact for client solutions while driving executive engagement, cross-functional coordination, and facilitating communications with senior leadership. Cultivated, nurtured, and managed high-level client and executive relationships.SCOPE: CUSTOMER EXPERIENCE (CX), OMNICHANNEL MARKETING, E-COMMERCE TRANSFORMATION, AI-ENHANCED & HUMAN-CENTERED DESIGN, DATA-DRIVEN INSIGHTS, AGILE EXECUTION, CUSTOMER ANALYTICS, COMMERCIALIZATION PLATFORMS, PROBLEM-SOLVINGKEY IMPACT: Orchestrated 4 top-tier client transformation programs and led continuous improvement projects—inception to launch. Guided teams through organizational change. Rapidly resolved conflicts and initiated course corrections. Optimized customer journeys for seamless and engaging brand experiences while ensuring optimal performance & ROI.• Managed $15 million in program finances and project budgets. Monitored / tracked and reported on project benefits.• Expanded engagements by 20% by actively identifying value-added opportunities and fostering expansion.• Executed complex multi-tower initiatives and calibrated governance structures (e.g., marketing, sales, technology).• Mentored 16 project managers via hands-on leadership approach in providing constructive guidance and coaching.• Maximized efficiency and adaptability in fast-paced markets through rapid deployment, testing, and refinement efforts.• Activated target strategies and personalized experiences by extracting actionable insights from customer journey data.
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Engagement Director, Cx Strategy & TransformationTata Consultancy Services 2017 - 2022Mumbai, Maharashtra, InPiloted efforts for simultaneously active pursuits, supporting over $28M in bookings. Oversaw annual CX and e-commerce services revenue across company portfolio. Led successful client digital capability assessments, gap analysis, self-funding program roadmaps, and phased implementation approaches. Fostered trust to build productive relationships with CxOs, and VPs (digital, ecommerce, CX, marketing, etc.), and propel revenue derived from executing on client roadmaps.SCOPE: BUSINESS CONSULTING, E-COMMERCE STRATEGY, MARKETING SERVICES, TECHNOLOGY ENABLEMENT, SOLUTION DELIVERY, PRACTICE-BUILDING, AGILE METHODOLOGY, DIGITAL ROADMAPS, NEGOTIATIONS, FORECASTING, STAFFING & RESOURCE MANAGEMENTKEY IMPACT: Excelled as primary revenue driver with accountable service delivery to ongoing digital experience, marketing, sales, and loyalty programs, including offshore-dependent engagements. Secured revenue commitments for three-year horizon by analyzing client trends to develop durable business plans, workforce, and training budgets.• Championed $43M revenue tail through strong direction of large end-to-end digital transformation initiatives.• Facilitated go-to-market offering and IP development across practice (e.g., statistical analysis for operational attribution, cash flow models to determine marketing ROI, capability assessment, and conversion rate optimization services).• Drove career development investments, productive partnerships, and relationship-building enterprise-wide.• Built and coached team of 22 (Managers, Sr. Consultants, and new MBA hires) on active engagements and pursuits. -
Sr. Consultant And Project LeaderHitachi Solutions America, Ltd- Business Solution Group 2012 - 2017Irvine, Ca, UsDelivered enterprise-scale CRM and marketing automation. Engaged portfolio of clients to design, develop, and deploy strategic solutions. Drove state & gap analysis, strategy, POC, MVP, incremental rollout, and continuous improvement.SCOPE: ADVANCED ANALYTICS, BRAND BUILDING & ALIGNMENT, CRM ASSESSMENT, AGILE, ITERATIVE, & WATERFALL METHODOLOGIESKEY IMPACT: Championed $17M in revenue production by expanding accounts via strategic delivery.• Created and deployed analytics models through attribution metrics and propensity modeling, share-of-voice, conversion, return on marketing investment (ROMI), and lifetime customer value (LTV). -
Director, Email Marketing And CrmBonnier Corporation 2010 - 2012Winter Park, Florida, UsLed eight-member team to execute over 3,500 e-news, sponsored, and subscription campaigns p/year. Directed initiatives for multi-brand digital media groups to drive database growth, digital advertising revenue, and opportunities to better leverage customer data, and email deliverability resulting in 15 million customers / prospects & 350 million email messages in 2011.SCOPE: DIGITAL MARKETING, STRATEGY DEVELOPMENT, INCREMENTAL REVENUE GROWTH, METRICS OPTIMIZATIONKEY IMPACT: Delivered best-in-industry online customer experience by developing contact preference centers across all brand sites. Delivered acquisition and retention strategies for customer segments across 50 portfolio brands (e.g., Popular Science, Popular Photography, Science Illustrated, Parenting, Field & Stream, Outdoor Life).• Deployed 25 new email marketing product platforms (e.g., on-board, retention, and cross-promotion programs), enabling creative testing, conversion tracking, and attribution metrics, measuring LTV across social, digital, and print channels.
Patrick Colbert, Dba, Mba Skills
Patrick Colbert, Dba, Mba Education Details
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Florida International University - College Of BusinessBusiness Administration (Dba) -
University Of Central FloridaMarketing
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University Of Central FloridaData Mining (College Of Sciences - Statistics)
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University Of Central FloridaManagement Information Systems
Frequently Asked Questions about Patrick Colbert, Dba, Mba
What company does Patrick Colbert, Dba, Mba work for?
Patrick Colbert, Dba, Mba works for Capgemini
What is Patrick Colbert, Dba, Mba's role at the current company?
Patrick Colbert, Dba, Mba's current role is Principal and Engagement Director, Digital Customer Experience.
What is Patrick Colbert, Dba, Mba's email address?
Patrick Colbert, Dba, Mba's email address is pa****@****tcs.com
What is Patrick Colbert, Dba, Mba's direct phone number?
Patrick Colbert, Dba, Mba's direct phone number is (407)-445*****
What schools did Patrick Colbert, Dba, Mba attend?
Patrick Colbert, Dba, Mba attended Florida International University - College Of Business, University Of Central Florida, University Of Central Florida, University Of Central Florida.
What are some of Patrick Colbert, Dba, Mba's interests?
Patrick Colbert, Dba, Mba has interest in Education, Environment, Health.
What skills is Patrick Colbert, Dba, Mba known for?
Patrick Colbert, Dba, Mba has skills like Crm, Email Marketing, Strategy, E Commerce, Digital Marketing, Marketing Automation, Direct Marketing, Business Intelligence, Customer Acquisition, Brand Loyalty, Analytics, Management.
Who are Patrick Colbert, Dba, Mba's colleagues?
Patrick Colbert, Dba, Mba's colleagues are Vamsi Kiran, Juhi Prakash, Frank Jaekel, Sabina Balchan, Ayan Bandopadhyay, Sandip Shendage, Alberto Martínez Jiménez.
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