Key Accountabilities:● Provide galvanizing leadership to 8 direct report staff and 3 indirect reports, with complete responsibility over IT projects, handling an annual operating budget of $1.2MM+ (main contact for expense approvals and invoices)● Review and prioritize improvement proposals on a weekly basis while managing day to day IT operations, supporting both internal (DC teams) and external stakeholders with product enhancements and issue resolutions● Collaborate in the development of annual goals while delivering continuous feedback to ensure alignment towards key objectives ● Responsible for providing a stable and secure WMS application environment, supporting B2B EDI transactions for 40+ customers● Manage HR related functions including employee performance management and annual reviews, developing professional development/career planning initiatives to increase team member satisfaction● Liaise between external parties and evaluate proposals, creating solid business relationships while minimizing costsKey Achievements:● Managed internal HighJump WMS platform implementation at ODW, handling an assigned budget of $800K and completing the entire project within 4 months● Headed the HighJump WMS implementation for new customer accounts, onboarding 4 new high-value clients within a 15-month timeframe● Analyzed options for new enterprise EDI platform and presented best choices to top executives; leading all purchasing and installation/migration efforts for the EDI legacy transformation project ($100,000 budget); successfully improved availability and reliability to transmit/process EDI transactions 24/7● Introduced new capabilities by implementing an innovative parcel shipping software (CLS Infoship) which allowed a 20% – 40% reduction of shipping costs● Created a streamlined approach to trace dev code and source control check-ins by enhancements or defect requests; introduced source control into the database tier for the HighJump WMS platform

Key Accountabilities:● Led a team of 6 e-Commerce DevOps engineers to increase site reliability, develop automation, and release activities for Abercrombie and Hollister branded websites generating $1B in annual revenue● Responsible for identifying performance bottlenecks and ensuring load testing was routinely performed● Coordinated releases for e-com platform, ensuring smooth enhancement deployments into production environment● Ensured delivery of 3-week sprint cycles by supporting development, functional testing, and performance testing● Communicated regularly with IT executive leadership to offer updates on priority issues, performing root cause analysis and providing resolutions for each high-priority itemKey Achievements:● Completed remediation of long-standing SOX compliance issue, planning, testing and implementing solutions with no negative impact to the e-commerce platform● Developed multiple system improvements which allowed a 10x increase in volume/traffic for heavy sales events such as black Friday● Increased quality and efficiency of e-Commerce sprint cycles through continuous improvement of CI/CD practices utilizing Jenkins and integrated with Git repositories

Key Highlights:● Managed an annual budget of $7MM in software/system expenses● Ensured stable and secure application environment for personal/commercial lines policy quoting, supporting over 20,000 agents in 50 states ● Significantly reduced licensing costs by switching from a java hosting platform to Apache Tomcat, saving over $400K● Created the enterprise monitoring team and conceptualized/deployed a monitoring and notification system for events in over 700 servers● Raised system availability to 99.997% by implementing real-time monitors to improve issue detection● Completed the physical to virtual migration of over 300 applications and database servers, as well as migrations of developments and test environments from on-prem virtual machines to AWS

Responsible for the availability, performance, and delivery of product enhancements for agent/associate portals and applications.