Patrick Wilkerson Email & Phone Number

Dallas/Fort Worth Area

▪ Developed and successfully implemented solutions to ensure delivery of sector and division PBIT plan, resulting in 120% PBO in 2019 (103% in 2018, 107.5% in 2017, 116% in 2016, 104.9% in 2015)▪ Emulates a learning and feedback culture that continually achieves high performance in quality and service to meet customer and business expectations.▪ Hires, trains, coaches, and develops Route Representatives and proactively executes succession planning for future management needs.▪ Engages local Route Representatives in strategic planning that drives revenue.▪ Ensure a positive, safe environment by driving quality standards, regulatory compliance, employee safety and OSHA requirements.

Dallas/Fort Worth Area

▪ Handled all account management duties for 80+ accounts, including expanding the relationships by“selling the service” on higher margin items in the B2B environment.▪ Demonstrated effective addition of value added services resulting in 2.8% growth above plan forFY2012 and 3.6% for FY 2013.▪ Lead strategic and tactical operations quality deliverables to ensure customer and quality standards weremet within specifications.▪ Trainer responsible for developing, managing and coaching Associate Sales Reps to increaseengagement and drive productivity.

Dallas/Fort Worth Area

*Rapidly promoted to increasingly challenging positions for exceptional performance, consistently exceeding operational goals*Responsible for overseeing the overall operational management of multiple departments and dramatically reducing employee turnover*Responsible for total-store price accuracy*Directly developed and managed the associate team

Dallas/Fort Worth Area

*Participated in designing and planning strategic performance optimization programs to identify inventory control improvement opportunities*Created metrics that monitor the operational efficiency of under-performing departments and outside vendors to identify potential improvements*Trained and mentored store team members on excellent customer service principles, filling the pipeline for the next generation of store management