Grew conference audience by 400%.Plan and execute an annual conference.Advises organizations on staff engagement, training, and customer experience.Developed multifaceted campaigns that resulted in measurable ROI and a loyal, diverse audience for our brand.

Responsible for the creation of the organization’s visitor experience and admissions.Developed and implemented a week-long, cross-functional orientation program for a team of 50.Served as systems admin for the ticketing and loyalty platforms.Created webhooks and wrote code for the development of the customer loyalty program.

Producer and host of Wilmington Nerd Nite, a monthly speaker series held at Wilmington Brew Works benefitting the Delaware Museum of Nature & Science.

Collaborated across departments to develop educational programming that attracted diverse audiences.Leveraged project management skills to improve efficiency of instructional design initiatives.Revamped retail operations and guided the museum store to achieve record profits.Lead change management processes to enhance employee experience.Developed cross-functional training leading to collaborative, engaging workplace culture.Created and implemented an internal communications… Show more Collaborated across departments to develop educational programming that attracted diverse audiences.Leveraged project management skills to improve efficiency of instructional design initiatives.Revamped retail operations and guided the museum store to achieve record profits.Lead change management processes to enhance employee experience.Developed cross-functional training leading to collaborative, engaging workplace culture.Created and implemented an internal communications strategy that encompassed FT & PT staff, volunteers, and board members. Show less

Taught a course on guest experience for the Master's of Museum Education program

Leveraged regional sponsorships to significantly raise brand awareness and engagement by 78%.Executed omnichannel marketing campaigns using data insights to strengthen the corporate brand.Analyzed metrics to make adjustments to staff and customer engagement.Created educational programs and developed marketing initiatives to engage new audiences.Collaborated with other lines of business to plan and execute events across 11 markets nationwide.

Orchestrated the collaborative, focused efforts of a talented, diverse team of 75.Developed a comprehensive training program that led to a 33% increase in positive reviews.Created and implemented staff engagement and development programs to boost morale.

Developed programming contentSupervised a staff of 8-12 educatorsCollaborated closely with theater and security staff

Assisted staff with educational presentationsPresented science workshops for groups of children ages 6-13Worked with other departments to ensure quality of programming

Managed staff, volunteers, and board members to ensure goals were met.Planned and executed several successful fundraising events.Initialized organization’s social media presence.Lead strategic planning and visioning process.Cultivated relationships with various community stakeholders to generate increased attendance, revenue, and to diversify our audience.

Recorded video of weddings and eventsAdapted to individual needs of each clientWorked with other vendors to set and follow schedules

Supervised direction of photography departmentResponsible for staff, payroll, hiring, discipline, quality control, and customer serviceDeveloped three-day training program for new hiresWrote department policy and procedure handbookExceeded sales goals

Memorized and performed scripts for children's shows and tours of the studio backlotSuccessfully completed courses in Communications, Marketing, and Human Resources with Disney UniversityConsistently recognized for providing outstanding guest serviceCompleted highly regarded Disney guest service training programServed as campus recruiter in between on-site internships