It Service Desk Support Team Leader
CurrentBe in charge of running and managing working daily (ECFIX Internal IT, Rotation to different clients)- Maintenance of computer hardware and software - Incident management and problem management - Provide hardware and software installation - Microsoft Office and Windows Support - Submit regular reports to management and seek new ideas and strategies to improve performance at the centre - Regular review meeting with clients - VPN, AD account review - Handle different scale of IT Projects- Team management- Understand all organizations services, procedures, guidelines and communicate same to team member. - Role of training their team members and reviewing their performances from time to time - On hand to assist in the testing and interview process - Conduct regular review of all team members performance and organize training sessions for under performers
