It Helpdesk Support Engineer
Kbzms General Insurance Co., Ltd.
• Maintain PC, Switches, Routers, and another network hardware and install software systems etc.• Responsible for the maintenance, configuration, and reliable operation of computer systems and network servers.• Answer user inquiries regarding computer software or hardware operating to resolve problems.• Maintaining or repairing IT equipment including printers and scanners.• To assist in troubleshooting for HQ and branches. WAN, LAN connectivity, routers, firewalls.• Backup DC and App Server with VMware converter and other tools.• Recording problems and their solutions for future reference• Offering technical support on site or via phone or email• Provide remote troubleshoot and fault finding if issues occur upon initial installation.• Setting up new users' accounts and profiles and dealing with password issues• Manage user accounts and passwords Add, remove, or update user account information set/reset user passwords.• Working with customers/employees to identify computer problems and resolve issues.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software for Head Office and Branches.• Provide the support to KBZ MS branches on various technical requirements (Example: hardware installation, cable troubleshooting)• Created the IT online Forms and make them online Microsoft O365