Pakou Yang Email & Phone Number

• Reviewed and amend procedure to ensure team accuracy and efficient workflow• Ordered replacement title policies for required mortgages in preparation for loan sales• Engaged vendors for accurate title policies and timely product delivery • Assisted in completing lien clearing process to ensure current mortgages are in first lien position

Eagan, Minnesota

• Procured final documentation to complete loan files for investors and sales • Mentored and prepared new hires to successfully complete procurement process• Processed due diligence loan files requiring immediate attention and results• Audited reports for accurate external vendor research assessments on lien positions• Performed second level review on peer performance to analyze team production and accuracy• Received sole ownership of ordering replacement title policy process

Eagan, Mn

• Juggled 3 software and applications while researching web and making third party phone calls• Performed above average with an average accuracy rate of 90% and production rate of 128.53%• Appointed as Mentor within 6 months of employment to train in and prepare new hires• Established as Job Shadow Host to aid coordinators in the comprehension of the position

Seoul, South Korea

• Effectively executed lesson plans made by teachers in assigned classrooms• Productively managed classrooms of 2-40 students ages 10-15 in ten different locations• Accurately and precisely graded papers to assist students in achieving the written English language

Gijang-Gun, Busan, Korea

• Provided effective teaching and learning skills to promote the English language within classrooms• Managed 13 classrooms per semester of students of ages 7-16 with levels of early learning to advance• Prepared advanced students for the Test of English as a Foreign Language, TOEFL

• Accurately processed both checks and invoices in a timely manner with thorough review• Quality checked peer works for accurate processing• Operated imaging machines to accurately and efficiently produced copies for customer database

Maplewood, Minnesota

• Managed paper work and performed necessary tasks to maintain a successful retail environment• Provided great customer service with exceptional sales and communication skills• Resolved hardware problems by providing suitable equipment to start and finish projects

Maplewood, Minnesota

• Provided excellent customer service with professional communication skills• Resolved questions and complaints concerning purchases and credit card dissatisfaction • Managed truck and vacuum rentals in detailed manner

Bachelor’S Degree, Sociology Of Law, Criminology, And Deviance

- 4 years of American Sign Language - 1 year of Korean Language Minor in Teaching English as a Second Language with TEFL Certification.

High School, Business/Commerce, General

Activities and Societies: Asian Culture Club, Junior Class Board, Student Council, Peer Mediation, Link Crew, Varsity SoccerGraduated.