Nikolas Pylios Email & Phone Number

Geneva, Switzerland

1. Provide 1st, and 2nd line support to ITU staff and delegates in person, remotely, by email, phone, and/or during conferences for IT related issues.2. Accurately log queries, issues and resolutions concerning ICT services used in ITU utilizing Service Desk Logging and Tracking system for both internal and external users.3. Support the deployment, maintenance, and tracking (via SAP ERP) of digital technologies including software, platforms, systems, and web technologies. Provide guidance on system requirements and assist with the configuration/installation/replacement of hardware and software.4. Keep abreast of the latest trends, conduct feasibility studies for new automation projects and technologies, develop and program automation solutions, troubleshoot and fix technical problems associated with digital projects, propose enhancements to the support process, and aid in adopting new technologies to improve the customer experience across various touchpoints.5. Contribute to the enhancement of the current Service Desk ticketing system. Assist in the rollout of new tools (M365, AI, Machine learning, etc.), including quality testing and providing support.6. Support the annual and day-to-day inventory management process using SAP ERP.7. Develop and maintain user manuals, FAQs, and other documentation to provide technical support team members and users ensuring the effective functioning of digital tools.8. Work as part of the Information Services (IS) Department and undertake any other reasonable duties requested by the hierarchical management team9. Perform other related tasks as required.

Geneva, Switzerland

Safety, Security & Resilience Division• Assists the data protection officer in maintaining and ensuring the compliance of the various IT systems used by the Security Division.• Assists and trains staff responsible for the day-to-day management of smart card distribution.• Assists, maintains and develops mobile access solutions. • Provides first-level technical support in the event of any security equipment, support and training to all staff using such equipment.• Provides first-level technical support on all security software. Trains and assists all staff who use them.• Provides first-level technical support on all new security upgrade systems and equipment installed in the Security Operations and training to all staff who use them. • Performs other related duties and responsibilities within the Security Division as assigned by the supervisor.

Geneva, Switzerland

User Services DivisionService Desk1. Provide 1st, and 2nd line support to ITU staff and delegates in person, by email, phone, and/or during conferences regarding IT issues2. Log internal and external user queries and technical problems relating to the use of ICT Services used in ITU using Service Desk Logging and Tracking system 3. Assist in the configuration/installation/replacement of hardware and software as directed by the Senior ICT technician4. Provide support for the deployment, maintenance, and tracking (via SAP ERP) of computer infrastructure (including software), web technologies, and diagnosing/resolving technical problems.5. Create and maintain Documentation6. Participate in the improvement of Service Desk current ticketing system. Helping in the deployment of new tools (chatbot, FIORI, O365 & apps) including quality testing and support 7. Assist in the inventory process using SAP ERP8. Work as part of the Information Services (IS) Department and undertake any other reasonable duties requested by the hierarchical management team9. Perform other related tasks as required.

Gjirokastër, Albania

Network ManagementNetwork setup for small businesses (Shared print server, shared file server)

Solonos 5557 Kalithea Athens, Greece

Configuration and implementation of the RFID Access Control SystemProgramming RFID cards that are used to grant access to the elevatorTesting and troubleshooting RFID access system onsiteMonitoring and maintenance of the access system via internet

Albania

Build Computer ServersSetup Synology NASSetup & Manage Local NetworksWindows troubleshooting server and clientIT Support for Greek Consulate in Albania

Greece - Online Job

Designing the covers and video presentation for the new published songs and albums of Club Restricted Records music production

Albania

1. Manage foreign orders and technical support2. Researching new technology3. Graphic Designer

General software & hardware repair & support

Master'S Degree, Mathematics And Informatics, A+

Bachelor, Information Technology, A