Inga Chaban Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

• Clients: Pepper Advantage – Test Analyst / August 2022 - October 2024
• Worked on comprehensive data analysis to ensure the accuracy and integrity of mortgage-related data. This involved identifying discrepancies, performing necessary updates, and validating data against predefined.
• Worked on designing and developing comprehensive test cases based on project requirements, ensuring that all scenarios—both positive and negative—were covered.
• Executed test cases methodically, ensuring that all features met established quality standards prior to deployment.
• Utilized Jira as the primary tool for reporting, tracking, and managing defects throughout the testing lifecycle.
• Conducted detailed testing of both manual and automated letters generated by the system. Validated that letters adhered to established templates, accurately reflected customer data, and complied with regulatory.

Ukraine

• Reviewed and validated presentations provided by pharmacy companies to ensure adherence to specified requirements and design standards.
• Execute UI testing to validate user interface elements against design specifications, focusing on usability, accessibility, and overall user experience.
• Conducted thorough editing testing specifically on the eWizard platform to verify the accuracy and consistency of content, ensuring that all text, images, and media elements meet established quality standards.
• Performed layout testing to ensure that UI elements are displayed correctly across different screen sizes and resolutions, adhering to design specifications and providing a consistent user experience.
• Carried out acceptance testing to evaluate the application against business requirements and user needs, confirming it is ready for production deployment.
• Implemented regression testing to ensure that code changes do not adversely affect existing functionality, continuously updating test cases as needed.

• Worked with BSP Link to manage tickets refund processes, ensuring refund transactions and compliance with industry standards.
• Processed the booking, issuing, reissuing, and refunding of airline tickets using Global Distribution Systems (GDS) such as Amadeus and Sabre. This included: Controlled and executed ticket refunds, meticulously.
• Coordinated and booked flights for group travel, skilfully managing itineraries and logistics to meet the specific needs of diverse group sizes, including: analyzing travel requirements and preferences to optimize.
• Collaborated closely with airline representatives abroad, developing strong relationships to facilitate efficient communication and resolve any issues promptly. Negotiating favorable rates and terms for clients..
• Provided comprehensive technical support to travel agents, guiding them through system navigation and troubleshooting processes to maximize the effectiveness of GDS platforms.
• Managed invoicing and payment control for all travel transactions, ensuring accurate and timely processing of payments. Responsibilities included: Monitoring payment status and following up with clients to ensure.

Ukraine

• Consulted clients on the full range of existing services, effectively communicating the benefits and features of various products. Assessed customer requirements and recommended suitable services tailored to their.
• Facilitated the connection of clients to the Internet, guiding them through the onboarding process to ensure a seamless transition. Coordinated with technical support teams to schedule installations and resolve any.
• Managed invoicing and payment control, ensuring accurate billing and timely collection of payments. Generated and sent invoices to clients, confirming that all charges were clear and justified. Monitored accounts for.