WCS (World Class Surgical) is an established manufacturer and international supplier of surgical and dental instruments. Made in Pakistan at exacting standards, our products are renowned for their high quality, consistency and durability.

Outline: Working for the 2rd largest global frozen bakery. Responsible for projects, process development and integration, communicating with all Heads and departments.. Key Achievements● Developed processes and procedures that enabled the foundation of approx. £5m turnover portfolio● Created an end to end customer service strategy incorporating all division within the business ● Enabling approx. £25m worth of business to be filtered throughout all divisions within the company in line with the company’s customer service strategy● Managing the project processes for various departments within the business ● Designed and developed processes and procedures for National sales to incorporate a £6m new partner ● Managed all line of B2B and B2C communications for the business, dealing with National Accounts● Responsible for the delivery of an internal supply chain and operational strategy for samples● Working closely with the marketing team to produce any sales collateral required for the target markets. ● Reporting business trends and designated National Accounts to the Commercial and Marketing Director ● Co-ordinated and delivered the testing of internal procedures and processes for a newly acquired site ● Designed and developed a workable breakdown structure for each project and presenting time lines through Gantt charting progress

Outline: Worked for the 2rd largest global frozen bakery. Responsible for developing a portfolio of food-service and retail accounts worth over £2m through business development and customer retention. Key Achievements● Since my employment six months ago, brought a turnaround of approx. £110K worth of lost business● Developed strong relationships with customer and internal departments leading to commitment to the brand● Built a strategic plan for each ledger that is now used in auctioning planning with other colleaguesKey Responsibilities ● Managing the sales process for business development, from initial contact through to closure. ● Dealing with customer enquiries over the phone or via email. ● Contacting prospective, existing and down-trading customers, discussing their requirements. ● Achieving all revenue targets & objectives in line with the Regional Business Plan. ● Working closely with the marketing team to produce any sales collateral required for the target market. ● Reporting business trends and area performance to the National Sales Manager. ● Developing & maintaining successful business relationships with all prospects. ● Identifying what customers want and turning the, through building relationships, into needs. . ● Planning and organising the day to ensure all opportunities are maximised. ● Developing a full understanding of the business market-place.

Key Achievements• Successfully leading and motivating team to deliver operational excellence and sustained profit growth• Consistently identifying opportunities to maximise profit • Continuously exceeding set brand standards and merchandising guidelines• Ensure team make consistent use of company tools to remain motivated and retain excellent customer service levelsKey Responsibilities • Responsibility for overall operational supervision, leading team and running the unit following company procedures and policies• Planning, developing and implementing effective team communication, coaching and development• Co-ordinating and delivering daily team meetings• Supporting team development, through effective communication and motivation in order to consistently retain high levels of customer service• Responsible for induction, mentoring, training and development of new team members to the unit• Retain visibly high standards throughout unit by delivering high levels of customer service and ensuring the unit is displayed according to company policy