Leandro Lima Email & Phone Number

Toronto, Ontario, Canada

• Daily, ensure applications are functioning as expected: connected to exchanges, ordersare working correctly, and accurate market data is being received.• Participate in Quality Assurance and User Acceptance Testing for upgrades and newreleases.• Conduct investigations with routing and executing venues during outages affectingelectronic trading.• Quickly identify hardware, operating system and networking issues and escalate to theappropriate development group for resolution.• Investigate and triage tickets through Service Desk and Google Forms.

São Paulo, Brasil

• I audit bookings that integrate the Ibis PMS system through GDS, Sabre and B2B.• I do sales projections and allotments.• I am responsible for welcome in new team members, and to assemble strategies to bring our client loyalty by the customer service.

São Paulo, Brasil

• I tracked the best solution through details given by the customers.• Monitored and updated the support requests and do manual testing in various tools and apps.

São Paulo, Brasil

• I managed the ERP Microsoft Dynamics 365 FO.• I acted with customizing using Java OOP, Agile Methodology (Scrum), Jira and notion in API.• I documented test cases and followed the solution.

São Paulo, Brasil