Leandro Lima Email & Phone Number

Toronto, Ontario, Canada

• Daily, ensure applications are functioning as expected: connected to exchanges, ordersare working correctly, and accurate market data is being received.
• Participate in Quality Assurance and User Acceptance Testing for upgrades and newreleases.
• Conduct investigations with routing and executing venues during outages affectingelectronic trading.
• Quickly identify hardware, operating system and networking issues and escalate to theappropriate development group for resolution.
• Investigate and triage tickets through Service Desk and Google Forms.

São Paulo, Brasil

• I audit bookings that integrate the Ibis PMS system through GDS, Sabre and B2B.
• I do sales projections and allotments.
• I am responsible for welcome in new team members, and to assemble strategies to bring our client loyalty by the customer service.

São Paulo, Brasil

• I tracked the best solution through details given by the customers.
• Monitored and updated the support requests and do manual testing in various tools and apps.

São Paulo, Brasil

• I managed the ERP Microsoft Dynamics 365 FO.
• I acted with customizing using Java OOP, Agile Methodology (Scrum), Jira and notion in API.
• I documented test cases and followed the solution.

São Paulo, Brasil