As the Head of Operations at Broomstick Creative, a digital agency, I have gained extensive experience managing and overseeing the day-to-day operations of the company. Some of my key accomplishments include:- Designing and implementing effective work processes, including the deployment of project management tools to improve efficiency and workflow- Managing finances and hiring staff, while maintaining a focus on client satisfaction- Acting as a consultant to the digital team, providing guidance on web development projects and working to improve communication and conflict resolution across the organizationThrough my time at Broomstick Creative, I have developed strong skills in management, financial planning, and project management, as well as the ability to adapt to and lead a team effectively in a hybrid work environment. My experience at the company has been a defining one, providing me with the opportunity to work with people from different nationalities and backgrounds, and challenging me to become the best version of myself.

Overseeing curriculum development for Robonamix STEAM program. Focus Areas: Science, Technology, Engineering (Arduino & and multiple sensors), Arts, Programming (Scratch, C++, Python, HTML, Java), Robotic, logic, Applications (Ps, Pr, WordPress, PM), and interpersonal skills.- 2 years fast track program to equip kids with essential skills.- Online sessions (Programming, Basic Robotics, WordPress, Computer and Web Applications) to international and local student)- Workshops in schools and colleges

Negotiating contract terms and conditions for efficient execution of projects for both the clientele and the company. Coordinating and managing project planning, budgeting, and execution; while also providing extensive technical assistance and product education for the team.Web / Graphic Design, Social Media management. Managed Content creation (print, image, and video)● 20+ Websites(WordPress), 30+ Logos, 1 x 230 pages Magazine (FRM)● Managing a creative team tackling freelance projects from UAE and other international brands such as Midea & General AC, ELF and Hilton.● Project curation from conception, storyboarding and execution.● Delivering quality visual, social and creative content.Lead generation, BPO services, Australia 2018 - 2020Products: Superannuation, Insurances (TPD, Life, IP) and NDIS service providersClients: Guardian Group (https://ggfp.com.au/), Sureworth Financials (https://www.sureworth.com.au/), CARE4u (https://care-4u.com.au/) Generated 200+ leads that translated to sales and managed customers’ information, appointments and complaints.

Supervising the team of fellow staff on a daily basis; updating the staff and customers of current promotions while perpetuating teamwork for a productive and systematized service to our customers.Engineering innovative structure for the team to achieve daily and monthly sale targets with the ultimate goal of ensuring customer satisfaction at heart.