Quinton Thompson Email & Phone Number

Katy, Tx, Us

Houston, Texas, United States

Texas, United States

Digital, film PhotographyExperience with working the digital, digital editing programs/software, film, film processing, darkroom, alternative photography processes. Have worked in teams and soloOrganize, punctual, great communication, and ambitious Have done weddings, child photos, fashion, parties, and venue events.

Spring, Texas, United States

Kuwait

• Provide Tier II remote technical PC hardware and software support for clients. • Directly responsible for the accountability, task assignments and work schedules of a team of 4 American employees.• Responsible for the accountability, maintenance and inventory of technical equipment valued at $1.2M.• Perform remotely respond to end-user calls/trouble reports as needed and support to and take necessary course of actions.• Respond to approximately 60 individual tickets every week to provide end-user support on systems and software.• Repair hardware components on networks, including firewalls, routers and internal CPU devices.• Demonstrated proficiency with Automatic Data Processing Equipment (ADPE).• Assist end-users with software and hardware troubleshooting to determine causes of system malfunction.• Update and reconfigure existing and new computers with current software and operating systems.• Support customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.• Install and configure printers and scanners, resetting default device passwords to prevent cyber attacks.• Set up new desktop systems and configure laptops for incoming employees, loading required software and server permissions.• Configure new employee workstations, including all hardware, software and peripheral devices.• Advise customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.• Consult via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Kuwait

• Provided IT and software trouble-shooting support to rest of the organization while promoting continuous improvement for IT governance processes.• Assisted and supported US Air Force, US Marine Corps and other military entities with the troubleshooting with to any/all customer solve technical issues.• Planned, tested and supported high-availability infrastructures.• Consulted users to determine areas in need of improvement.• Analyzed intricate server issues and supported large enterprise and business-critical applications.• Provided effective resolutions to issues and escalated remedy tickets with knowledgeable support and quality service to military client as outlines in Performance Work Statement (PWS).• Submitted recommendations regarding infrastructure overhauls.• Increased system security and performance with proactive changes.• Determined, fixed and offered appropriate recommendations for all operational issues.• Troubleshoot to solve technical issues within the NIPR and SIPR Networks.• Installed routers, modems, computer software, and hardware; and configured software to connect to Internet application servers.

Kuwait

• Directly responsible for the accountability, task assignments and work schedules of 2 American employees and 5 OCN's (other country nationals).• Worked directly with Public Affairs Office; maintained positive work relationships with US Military forces, Host Nations, Civilian DOD Contractors and Department of Army Civilians; while consistently providing completed and approved products.• Troubleshoot, configured and installed, update hardware, software and configurations.• Ordered and tested all lighting and camera equipment as needed for the TSC (Training Support Center).• Maintained balance and kept weekly and/or monthly inventory of equipment issued by COR, with an estimated valued of $350K.• Created/captured digital photographs and processed images.• Executed Department of the Army (DA) photos, packet photos for promotions boards and official passport photos. Processed in accordance with Department of the Army Photo Management Information System (DAPMIS) processes and operations.• Trained assigned office personnel on usage, upkeep, updating, and maintenance of office equipment i.e. printers, cameras, and computers• Created, planned and completed projects from poster creation to videos approved by military COR.• Operated and maintained the photo lab including scheduling, shooting, captioning, filing, reproduction, editing, printing, and keeping records with Army Regulation and company policies.

Kuwait

Experienced digital and film photographer , studio and photography production , and photography development. Completes official missions to include all branches of US military promotion photos.

Kuwait

Senior photo lab specialist. Expert in all digital photography manners.

Qatar

Photo lab specialist for ARCENT - Qatar

Doha, Qatar

Manage dining facility activitiesEducate and lead staff aligned with food service standards SOP and PWS. Coordinate special meals and activitiesLog in and manage facility logisticsProvide customers with high end customer service

Oman

War zone work experience and efficientLogistics / Supply LogsLogistical Maintenance Production, inventory and supply logsTime keepingCustomer service and Satisfaction Warehouse maintenance

Austin, Texas, United States

• Provided technical support and customer service to both, existing and potential new customers.• Installed and configured desktop computers, laptops, software, scanners, printers, telephones, fax machines, switches, repeaters, routers, televisions, entertainment systems and other peripheral devices.• Monitored company equipment inventory on a monthly basis valued at $72K.• Anticipated and analyzed common connectivity workflow problems.• Positioned and terminated cables and wiring.• Handled multiple simultaneous deployment projects against strict deadlines.• Contributed to development, planning and completion of project initiatives.• Handled high-quality installation, repairs, and maintenance of Internet, cable, and television services.• Administered overall technical adjustment and maintenance of all company services.

Afghanistan

Provided force protection, anti-terrorism and security services to government and civilian entities for equipment totaling several million dollars to include deterrents against theft, arson and unauthorized entry. Liaised daily with a wide variety of American and multinational individuals including government, military and civilian employees. Operated various communications equipment and vehicles.Escorted and observed OCN (other country nationals) while in secure areas

San Marcos, Tx

Provide technical support to customers with computer, internet or billing issues. Customer service. Set up and walk customer thru internet set up.Remotely access if customer was unable to complete set-up.Configure software and hardware, PPOE set up, configure ip address, mac address, dns, static ip, and router set up.

Provide guidance to incoming new students to campus. Show and familiarize students with campus schedules, life, and routines. Inform of dangers, successes, and advantages of attending Texas State University-San Marcos. Spread the tradition of what it means to be a BOBCAT!