Recognized as the top upselling account manager in my department in 2022.Managed post-sales onboarding to ensure initial adoption and achieve the first 90-day value.Hosted customer-focused training and webinars to drive product knowledge and adoption.Oversaw support ticket resolution, escalating when necessary, and maintained customer communication.Utilized customer feedback for product enhancement and feature requests using JIRA.Educated customers on newly released featuresScheduled roadmap overviews to showcase upcoming features and platform improvements.Responsible for renewal and expansion, including upsells, professional services, and additional products

Received 100+ calls per day from individual property owners. Provided troubleshooting support to property owners regarding site and application functionalityMonitored property listings for fraudulent listingsDemonstrated a strong customer focus rooted in empathy toward the customerCommunicated effectively with peers, management and customersReceived inbound customer service calls and cases ensuring the timely resolution of issues resulting

Investigated, evaluated, estimated, and negotiated contents portion of over 100 first-party property claims, focusing on moderate to high severity cases.Conducted thorough field inspections, capturing contents damages through photographs, written estimates, and computer-assisted tools.Collaborated with 10+ vendors, including textile, electronic, and contents restoration vendors, to manage claims efficiently.Effectively managed file inventory to ensure timely resolution of 75+ cases, adhering to state regulations and quality standards.Provided excellent customer service to meet the needs of 150+ insured individuals, agents, and internal/external stakeholders.

Received 100+ first notice of loss calls from insureds per dayReported all details of loss with empathyAdjudicated claims and assigned fault to negligent claimant

-Coordinated lessons plans across department for uniform learning -Assessed student performance at intervals throughout term-Evaluated instruction mediums for efficacy in target groups-Instructed classes centered around English curriculum