Quintin Fields Jr Email & Phone Number

Manor, Tx, Us

Manor, Tx, Us

Somerset, Nj, Us

Stamford, Connecticut, Us

Manage over 50 million CPEsPerform change management such as updating firmware, mass reboots and updating software images.Perform device and firmware test prior to production deployment.Troubleshoot various network issues related to network and data link layers.Manage databases via MySQLAnalyze machine data via SPLUNKInterpret code written in JSON, Python and Ansible

Stamford, Ct, Us

● Provide a pleasant customer service experience for Spectrum customers and staff calling in needing assistance ● Working with Juniper, Alcatel, ADVA, RAD and CISCO devices ● Work with Voice: PRI and SIP, troubleshoot issues such as voice quality, no audio, dropped calls, dead air. Log into ADTRANs, CISCOs and ESBCs and run debugs to determine what could be the root cause for various voice issues. ● Troubleshoot various data circuits such as DIA internet circuits, ELAN and ELINE circuits. ● Investigating circuits by “tracing” one end to the other and analyzing the configurations to determine any issues if any. ● Troubleshoot customer edge devices such as ADVAs, CISCOs and RADs and determine any issues that may cause impairment or outage such as incorrect port speed and duplex, policer settings or physical errors involving cabling. ● Work with L2 and L3 issues such as VLANS, provider bridging, VPLS, MPLS, ELINEs, ETREEs, BGP, provider edge and customer edge related issues ● Utilize Granite to study the circuit design and get essential information about a circuit to begin any investigation and review Engineering orders (EPRs) to get details on the circuit design, provisioning and status if new and existing circuits

Spartanburg, South Carolina, Us

● Assist various customers from the public sector, private sector with technical issues pertaining to their video surveillance, access control and IT equipment that was used to maintain their systems. ● Configure and deploy IT equipment. Configured and administered desktops, routers (Cisco, Digi and Sonicwalls), switches (zyxel, Cisco) and UPSs. ● Certified with S2 Security and experienced with Genetec, OnSSI, Milestone and ExaqVision. ● Operating Systems: Worked primarily with Windows. Versions I worked with were Windows 7, 10, Server 2008 r2, Server 2012 r2 and Server 2016. Occasionally worked with Linux (CentOs, Debian and Ubuntu)

Austin, Tx, Us

Supported various operating systems: Windows 7, 8, 10- Issues ranged from mapping print servers, file servers, basic user support, file location, application support(Impact, CLASS, Audacity, OneCase),troubleshoot VPN, Hotspot issues and connectivity. Extensive use of the command line and some use with windows powershell, use of RSA application for issues related to VPN and token problems. Update group policiesActive Directory administration: Changing passwords, checking on disabled accounts and working on getting then enabled, working on various domains, and update policiesWould monitor daily network activity using Solarwinds: Get updates on server, router or switches, monitor any performance issues that would occur on all 12 regions that were listed in Solar Winds and make tickets in the event there was a node down or a significant slowdown. Experience with troubleshooting Microsoft Outlook and administering: Repairing OST/PST files, deleting ost and creating new files, creating new pst files and assist with any connectivity issues and creation of group mailboxes

Washington, Dc, Us

Bachelor Of Science (Bsc), Criminal Justice

Masters Of Arts, Economics

Master Of Science (Ms), Information Technology

Network+ Certificate, It Networking