Quantrell Howard Email & Phone Number

Virginia Beach, Virginia, United States

Virginia Beach, Virginia, United States

- Train and develop contact center agents through coaching and call evaluations- Supervise a team of work from home agents managing time allocation and communications- Manage the digital team including the processes and team dynamics- Work with management to develop better ways to structure process to handle high customer volume- Report trends and call center SLAs to management daily along with briefings to agents

Virginia Beach, Virginia, United States

- Manage social media interactions with customers on several platforms via digital channels- Set appointments through chat inquiries on several company websites. - Enter customer data from social media and home services websites for several brands.- Text customers that make inquiries through the company websites before or after they are called.- Reply to emails sent from customers, marketing distributors, social media applications and after-hour system messages- Available to take inbound calls during peak season, multi-tasking with three monitors.

Virginia Beach, Va

- Take inbound and outbound calls from customers across 35 states regarding foundation and water management problems.- Set appointments with customers for inspectors to come and look at their issues. - Correct invalid data records and email/transfer calls to the appropriate departments for any escalations. - Represent the brands of all twenty-one foundation companies across the United States.- Keep track of my own productivity, appointments set and calls taken.- Multitask with dual screens and multiple windows, while navigating ongoing call flow.

Virginia Beach, Va

- Conducted the setting up of appointments for demonstration of home improvement products.- Independently promoted the company products and passed out literature detailing services.- Train new employees on how to perform their job duties and responsibilities.

Virginia Beach, Va

- Managed and transported employees to different territories, learned how to pick canvass areas and do marketing paperwork.- Help trained canvassers and build lead count for branch store in Jacksonville, FL from February to March 2018- Updated statistics for Virginia Beach canvassing and held daily training before shift.

Virginia Beach, Va

-Train new employees how to do their job and improve performance.-Teach daily training courses providing new solutions for trainee and rookie canvassers.-Record team results from work shifts and pair groups for departure into territory.-Train one employee at a time in the field to shadow and learn about their position .

Virginia Beach, Va

- Performed and managed operations of store tasks and associates including opening and closing of store.- Conducted store deposits of business funds, complete implementation of store signs and sales fixtures.- Kept sales prices updated and handled any customer disputes while the manager was away.

Virginia Beach, Va

- Sold mobile phones, various electronic devices and accessories along with providing customer service.- Trained to operate multiple carrier POS systems for transactions and contract renewals.- Performed basic maintenance of the store, including cleaning windows, floors and restocking products.