Qian Lu Email and Phone Number

Key Responsibilities：1. Account Management (Foreign Multinational Enterprises, Foreign and Domestic Financial Clients): Managed key multinational clients, including foreign financial clients and delivered IT solutions including networking, cabling, cybersecurity, call centers, and video conferencing. During company’s business transition, assisted in expanding the domestic financial client market. Led and participated in several tender and bidding projects2.Network Security Expertise:… Show more Key Responsibilities：1. Account Management (Foreign Multinational Enterprises, Foreign and Domestic Financial Clients): Managed key multinational clients, including foreign financial clients and delivered IT solutions including networking, cabling, cybersecurity, call centers, and video conferencing. During company’s business transition, assisted in expanding the domestic financial client market. Led and participated in several tender and bidding projects2.Network Security Expertise: Specialized in network security, including the implementation of data encryption, firewall management, and intrusion detection systems to safeguard clients' critical IT infrastructures. 3.Team Leadership and Development: Promoted to Account Manager Leader in 2021. Led a team responsible for managing IT solutions for multinational clients. Established and maintained strategic partnerships with foreign IT vendors such as Cisco, Juniper, Paloalto, Redhat, and provided performance support to the team.4.Project and Risk Management: Managed multiple large-scale IT projects from planning to delivery, ensuring network security, timelines, and cost control. Coordinated cross-functional teams, effectively addressed challenges like pandemic-related supply chain disruptions.
Key Achievement:1. Sales Performance: Consistently met quarterly targets from 2020 to 2022 and achieved the 2023 annual sales goal.2. Flagship Project: Successfully completed key network system projects several manufacturer clients despite pandemic challenges, becoming benchmark project for both the client and the company.3. Process Optimization: Standardized internal bidding documents, recruited and trained team members for the financial sales team, enhancing team performance on complex bids and projects.4. Vendor Collaboration: Established and maintained strong partnerships with leading domestic and international vendors in the industry, gaining extensive experience in project cooperation throughout the supply chain. Show less

1. Cross-border Coordination: Assisted the General Manager with domestic and international operations, including trips between Shanghai and London. Coordinated with project partners, visited UK sites, and liaised with local schools. Managed the localization of UK projects and maintained the company’s WeChat account for updates.2. Client Development and Roadshow Success: Collaborated with the Shanghai team to organize a roadshow, attracting 30 families, with 8 showing interest and 3… Show more 1. Cross-border Coordination: Assisted the General Manager with domestic and international operations, including trips between Shanghai and London. Coordinated with project partners, visited UK sites, and liaised with local schools. Managed the localization of UK projects and maintained the company’s WeChat account for updates.2. Client Development and Roadshow Success: Collaborated with the Shanghai team to organize a roadshow, attracting 30 families, with 8 showing interest and 3 pre-registering.3.Team Building and Management: Independently took on Sales Supervisor duties, set KPIs and commission structures, built the sales team, developed strategies, and managed daily performance. Show less

1. Overseas Property Project Management: Led UK and German property investment projects, covering pre-sales, sales, and post-sales services. Managed overseas property channels, organized roadshows and presentations, assisted clients with contracts, and handled handovers and rental collection.2. Market Development and Channel Management: Developed the domestic market, built and maintained overseas property investment channels, and provided market training and support to strengthen the sales… Show more 1. Overseas Property Project Management: Led UK and German property investment projects, covering pre-sales, sales, and post-sales services. Managed overseas property channels, organized roadshows and presentations, assisted clients with contracts, and handled handovers and rental collection.2. Market Development and Channel Management: Developed the domestic market, built and maintained overseas property investment channels, and provided market training and support to strengthen the sales team. Show less

1. Course Sales: Applied a consultative sales approach, following a five-step process to understand client needs and recommend appropriate courses, driving high conversion rates.2. Post-Sale Support: Ensured client satisfaction within 30 days, reduced refund rates, and leveraged client networks for referrals.3. Sales Performer: Achieved 'Top Sales' within three months of joining, consistently maintaining high sales figures with minimal refund rates.4. Sales Strategy Application:… Show more 1. Course Sales: Applied a consultative sales approach, following a five-step process to understand client needs and recommend appropriate courses, driving high conversion rates.2. Post-Sale Support: Ensured client satisfaction within 30 days, reduced refund rates, and leveraged client networks for referrals.3. Sales Performer: Achieved 'Top Sales' within three months of joining, consistently maintaining high sales figures with minimal refund rates.4. Sales Strategy Application: Effectively applied company sales techniques, building a strong client base and increasing sales. Show less

• Professional customer service in fashion retail environment• Standard floor management skills to display fashion items• Provided fashion educations and knowledge to customers• Regular skills for managing fitting room and using cash register• Team working skills with other staff in a mixture branded fashion retail environment, as well as working independently

• Worked as a freelance interpreter• Delivered professional interpreting services according to professional conduct• Mainly worked in healthcare settings

• Worked in a 3-6 numbers team to prepare food and serve beverage in Queen’s summer graduation garden party and other events• Tidied and clean dinnerware to maintain a clean, neat environment• Delivered and maintained a warm welcome and friendly environment to all guests

• Familiar with registry IT system of the University, successfully help students’ enrollment and registration • Delivered and maintain a warm welcome, friendly and helpful environment to all students• Worked in a team with colleagues, leaders and management to create a smooth registry process

• Helped project manager to target more Chinese residents in this research• Helped project manager communicate with Chinese residents, overcoming linguistic and cultural barriers• Assisted project manager to carry on workshops and delivery documents