Conducted a comprehensive literature review of the medical equipment supply chain situation in Thunder Bay.Analyzed supply chain issues and developed proactive suggestions aimed at effectively addressing potential future pandemic crises.Represented Lakehead by attending the Northern Health Exhibition to showcase our research outcomes and proposed solutions.

Supported two major Life Insurance Customer Accounts.Analyzed enhancement/change requests through end-user communication.Conducted requirement study, planned and executed SIT testing, provided UAT support.Managed release launch schedules.Resolved production issues promptly.

Oversaw delivery and quality of E-commerce projects, resulting in a continuous 6-monthimprovement of over 50% in traffic and revenue.Led IoT project-UBI, achieving a continuous two-year doubling of engaged users.Led the UBI projects, responsible for parter engagement, client management, businessnegotiation, platform construction and project navigation.Took charge of establishing an online Insurtech platform using Wix, successfully ranking ourwebsite at the top of Google search results.Responsible for CRM establishment and maintenance.Responsible for marketing promotions, such as make product manuals, advertising videos,company presentations, etc.

Optimized the policy management system, resulting in over 30% increase in working efficiency.Conducted product and policy training, expanding the team to 10 members.Provided expert advice to potential policyholders, achieving over 90% client satisfaction.Registered our Shenzhen broker branch successfully under the CEPA policy.Maintained a good relationship with business partners and customers.Provided a full spectrum of administrative support to the company.Promoted the company's profile through diverse online platforms. Responsible for editing the company's sales reports, products materials and related marketing materials.

Organized agent recruitment activities, successfully hiring 6 graduates.Provided administrative support, including logistics arrangement, appointment scheduling,visitor greeting, and meeting organization.Consummated the client data and helped to build a half-auto system for after-sales service.Promoted the company's profile through different media platforms: WeChat, webpage, etc.

❖ Support project managers in providing business matching services for buyers and suppliers❖ Administer various aspects of operation, including assign product keyword and product category, checking and verification of enquiry content, online search and contact potential customers❖ Established and maintained the company social media presence on various platforms.

❖ Prepare presentation materials, reports, quotations, correspondences and other related matters❖ Process expense claims, prepare expense reports and handle client billing and invoices❖ Support the overseas department to keep the client database and key client systems up to date❖ Maintain filing system and other ad hoc tasks

❖ Coordinate with vendors regarding the delivery of office supplies, equipment, and services and assure that office services are provided as needed❖ Handle all travel arrangements, such as ticketing, hotel accommodation❖ Maintain an effective filing and records management system❖ Handle finance related reimbursement and invoicing issues❖ Assist in general routine administrative duties, such as order stationery and sundries items❖ Assist in processing and checking visa application documents