Qi "Chi" Wong Email & Phone Number

Los Angeles, CA, US

• Apex Legends is the second highest revenue games across EA’s entire portfolio and one of the top battle royal first shooter games in the world. By April 2021, it had approximately 100 million players, making it one of.
• In charge of producing micro-transaction in game seasonal events
• Managed and improved various aspects of micro-transaction ops teams (content managers and art team)’s work flow and adjacent team alignment
• Spearheaded Apex’s debut Epic Store launch

Santa Monica, California, United States

• Riot Games develops, publishes, and supports some of the top player-focused AAA games in the world.I managed global teams and led collaborative and strategic efforts alongside the Executive Producer and Head of.
• Restructured a significant initiative moving Wild Rift trajectory into a scalable, sustainable, and compliant tech structure that would extend to new future games. Worked directly with Head of Riot Data (all games) to.
• Strategized with Wild Rift’s Head of Ops, Production, and Release to improve overall release processes and identified major bottlenecks across teams, increasing cross-functional transparency.
• Launched Jira Service Desk and collaborated with Central Platform Team to create a bug intake process.

• I was one of only two direct Live Ops producers working on record breaking global launches of Wild Rift into 8 countries in Asia, and into North America and China. ACCOMPLISHMENTS
• Product designed and led team of engineers to build scalable and sustainable support model for live game, including Jira bot for internal team self-servicing. Transitioned antiquated tools and processes and oversaw.
• Enhanced cross-continental collaboration by designing and hosting events incorporating teams from multiple operations.

Torrance, California

• Etac is a global leading developer of adaptive solutions for people with special needs and their caregivers.Leading global teams, I served as Head of Program Management directing teams of engineers, project managers.
• Led America rebranding project where it touched business needs, global business licensing, marketing, operations, and personnel restructuring. I was the key point of contact for all departmental leaders, CEO and CFO.
• Bridged cultural gaps between teams in China and U.S. Audited processes, restructured meetings, and provided communication and coaching.
• Harmonized company-wide project management practices by collaborating with Etac HQ in Sweden and sister company R82 with Denmark’s division heads.
• Created framework and led senior management meetings across all departments.
• Strengthened brand and created effortless customer experience by spearheading main corporate rebranding project for domestic and international markets.

Beverly Hills

• Bank of America is a national financial corporation serving 8 lines of business.I established workflows that enabled our business unit to deliver immense annual revenue, transforming operations for elite mortgage.
• Generated additional revenue after improving loan closure rates by creating processes to track active pipelines and increase unit performance against business deadlines.

Santa Monica, California, United States

Qi Wong Photography captures portraits and memories, main photographer trained under world renown studio artists with 100% customer satisfaction.Founded and managed all operations for graphic design, high-end wedding planning and photography business, delivering 100+ events, automating core operational workflows, and maintaining 100% customer satisfaction.

City Of Industry

• UTi Worldwide, Inc. is a global, non-asset-based supply chain management business providing supply chain logistics services and planning and optimization solutions. The Company provides freight forwarding, customs.
• Hired, trained and managed a team of brokers and dispatchers.
• Oversaw 20+ accounts, including Costco, Vizio, and BJ’s, and hundreds of unique deliveries on behalf of regional warehousing trucking company
• Created, implemented and trained team members to utilize new tracking system and boosted efficiency in deliverables, accuracy and customer reporting that doubled department revenue within year one
• Supervised and delivered enterprise-wide Human Resources project in the company’s fifth largest branch that yielded $250K+ in operational savings.
• Designed and supervised two engineers on company tracking software feature changes

Bachelor Of Science (Bs), Business Administration, Finance

Activities and Societies: Member of the Financial Management AssociationStudied and finished undergrad degree for Business Admin option in.

Photography And Graphic Design

Studied both Photography and Graphic Design while interning for numerous industry known fashion photographers

Aa 2007, Business Administration; Business Administration; Finance