Quincy Scott Email & Phone Number

Irving Texas

*Direct project and program leadership, supporting 140k assets hosting franchise critical/revenue-bearing products and applications, while influencing budgeting, procurement, and scheduling processes, to enhance decision-making, technology transformations, and providing comprehensive reports to stakeholders.*Coordinate and served as primary point of contact with external vendors, overseeing proposal evaluations, contract renewals, negotiations, and budget approvals.*Cultivate strategic cross-functional partnerships with senior business leaders, product developers, and engineering personnel, aligning with business goals while ensuring project readiness and adherence to objectives.*Spearheaded Agile adoption for Citi's global High Frequency Trading Operations team while serving as Agile coach and training Citi's Low Latency Platform teams, resulting in 17% reduction in project delays.*Influential in regular interactions with Senior Management, Compliance, Engineering, Design, Legal, Risk, and Finance departments, ensuring project and product delivery aligns with organizational standards and financial constraints. *Lead daily Agile practices with cross functional teams, facilitating daily Scrum activities (stand ups, retrospectives, & sprints), backlog refinement, dashboard development, continual service improvement, and change management.

Wilmington, Delaware

• Managed incident resolution processes, including initial diagnostics, coordinating communication across teams, and directing root cause analyses to successful remediation.• Supervised and guided a team of computer operators, ensuring efficient operations, and developed comprehensive training programs for new personnel.• Collaborated with external vendors and customers to troubleshoot complex server issues, optimize system performance, and align server functions with client specifications.• Oversaw operational maintenance, including documentation updates, tool management, and backup procedures, while recommending strategies to minimize incident rates based on incident report analysis.• Conducted comprehensive Tier 2 monitoring and analysis of applications, networks, servers, and systems, ensuring operational integrity and performance.• Performed troubleshooting, configuration, and administration of network infrastructure, including switches, routers, and nodes, to maintain system efficiency.• Managed and monitored essential infrastructure, ensuring consistent performance and initiating prompt responses to alerts impacting system components.• Coordinated cross-functional technical teams to address IT risks and effectively communicated with stakeholders during service disruptions.