Quincy Scott Email & Phone Number

Irving Texas

*Direct project and program leadership, supporting 140k assets hosting franchise critical/revenue-bearing products and applications, while influencing budgeting, procurement, and scheduling processes, to enhance decision-making, technology transformations, and providing comprehensive reports to stakeholders.*Coordinate and served as primary point of.

Wilmington, Delaware

• Managed incident resolution processes, including initial diagnostics, coordinating communication across teams, and directing root cause analyses to successful remediation.
• Supervised and guided a team of computer operators, ensuring efficient operations, and developed comprehensive training programs for new personnel.
• Collaborated with external vendors and customers to troubleshoot complex server issues, optimize system performance, and align server functions with client specifications.
• Oversaw operational maintenance, including documentation updates, tool management, and backup procedures, while recommending strategies to minimize incident rates based on incident report analysis.
• Conducted comprehensive Tier 2 monitoring and analysis of applications, networks, servers, and systems, ensuring operational integrity and performance.
• Performed troubleshooting, configuration, and administration of network infrastructure, including switches, routers, and nodes, to maintain system efficiency.