Quang D. Email & Phone Number

Orange County, California, United States

Ensured health recordkeeping compliance for a 200-person facility, facilitating accurate billing for healthcare services and adhering to legal standards.Collaborated with program managers to track 500 client cases across the organization, streamlining billing processes for Orange County’s Medi-Cal program.Generated detailed reports on client insurance statuses and demographics, presenting data to management and external agencies, including city government officials.Drafted and submitted case documents and correspondence to governmental agencies and property groups, advocating for clients to secure housing subsidies and assistance.Developed and implemented workflows using Excel to optimize case management, monitor client enrollments and insurance authorizations, and track client deadlines.Created Standard Operating Procedures (SOPs) and delivered presentations on HUD guidelines and internal policies, integrating them into team processes for improved efficiency.Pioneered a new claims processing workflow in collaboration with program coordination, enabling clients to access over $10,000 in potential housing expense coverage.Reviewed administrative plans of up to 500 pages related to housing subsidies and HUD voucher programs, informing clients and direct reports about HUD policies and procedures for providing affordable housing and determining eligibility for government assistance.

Santa Ana, California, United States

Working in an emergency shelter environment, I...— Successfully built rapport and met the needs and concerns upwards of 35 clients.— Received positive feedback from a significant number of clients, establishing trust and recognition as a highly effective housing navigator.— Secured permanent housing solutions for a substantial number of clients, leveraging available resources and expertise.— Provided language support and effective communication to a diverse clientele, including over 35 clients with language barriers, utilizing translation tools and collaboration with interpreters.— Maintained clear and documented communication through written records for over 35 clients, ensuring transparency and accountability.— Established collaborative partnerships with numerous shelters and service providers, enabling comprehensive care for a substantial client base.— Witnessed significant positive transformations in the well-being and outlook of a large number of clients, fostering improved engagement, restored hope, and increased stability.

San Diego, California, United States

— Advised 100+ students on university policy violations, emphasizing excellent customer service.— Collaborated with 20 staff members to communicate accurate policy information.— Conducted 15+ trainings to update staff on policy changes and clarify language.— Edited 20+ student statements, improving argument structure and clarity.— Engaged in 2 university-wide committees discussing policy impacts for 35,000+ students.— Managed a $3,000 budget as a liaison between the office and student government.— Maintained file integrity and confidentiality for 150+ student cases, adhering to FERPA.

San Diego, California, United States

— Documented up to 30 weeks' worth of student government meeting details, uploading them on the government website for public access.— Established connections with 10+ resource centers and student organizations to effectively disseminate UCSD-wide information.— Advocated for weekly meeting details to be posted on social media platforms, promoting transparency between the student government and the undergraduate student body.— Designed visually appealing graphics through Canva/Adobe Illustrator to showcase meeting details on student government social media accounts.— Published the first comprehensive 10-page annual report, outlining the office's history, accomplishments, and projects throughout the academic term.

San Diego, California, United States

As an intern, the role involved co-leading the production of the Undocu-Talks Podcast Project, which documents the experiences of undocumented people. Additionally, there was co-management of the unit's social media and website, creating engaging graphic and video content for various communication materials. Administrative support was also provided, including assistance with planning and executing programs, ordering supplies, reserving AV equipment, and securing room reservations. Attendance at biweekly staff meetings and participation in self-identified or assigned professional development opportunities were also required.

San Diego, California, United States

As the Skills and Development Chair for Kappa Alpha Pi, my responsibilities included identifying and coordinating educational opportunities and programs for members of the fraternity. This involved organizing workshops, training sessions, and seminars focused on developing skills such as leadership, communication, and professional development. Additionally, I collaborated with other members of the fraternity to create mentorship and networking opportunities to support members in their personal and professional growth. In this role, I played a vital part in ensuring that members had the resources and support necessary to succeed both within the organization and in their future careers.

San Diego, California, United States

San Diego, California, United States

La Jolla, Ca

La Jolla, Ca

San Diego, California, United States

• Worked with other program members to practice key skills to advocate in a legal context such as public speaking, argument formulation, and research• Successfully proposed an existing CA bill, AB 3228, relating to detention facilities, to be lobbied for on behalf of the program• Partnered with San Diego Immigrant Rights Consortium (SDIRC), ACLU SoCal, and California Immigrant Policy Center (CIPC) to lobby on Immigrant Day with specific bills on the CIPC platform• Raised awareness of issues impacting undocumented students in higher education while developing critical thinking, problem-solving, research, and communication skills through policy and advocacy activities

• Acted as a liaison between the UCSD Undocumented Student Services Center and the Coalition to relay updates relating to resources and funding for undocumented college students (e.g., COVID-19 updates)• Played a role to advocate for undocumented students and services in solidarity with other UC campuses (e.g., protest cuts in systemwide funding that would reduce undocumented student services)• Professionalized the position by more strongly aligning it with the USS's program manager/director

• Digitally mapped out about fifty high schools to plan where to send buses to efficiently transport high schoolers from as north as Oceanside and south as Chula Vista to UC San Diego• Contacted conference and committee leads to ensure high school student safety, to publicize effectively, and to outreach to school sites• Facilitated conference on day of, ensuring students’ safety throughout the day and helping other committees when appropriate

San Diego, California, United States

• Managed the cash register and served a variety of hot and cold beverages to customers while providing friendly and efficient customer service.• Performed various tasks throughout the cafe, including cleaning utensils, washing dishes, and ensuring the shop was tidy and presentable.• Worked part-time, approximately 15-20 hours per week

San Diego, California, United States

• Acted as a principal member to build a foundation for the organization• Created and regulated social media accounts to build a better presence on campus and online, such as Instagram and Facebook• Worked with the graduate assistant of the Undocumented Student Services Center, other organization leaders, and other members to discuss logistics of club

San Diego, California, United States

• Worked with other college student peers to lobby for the HR 6 Bill, or DREAM act, at San Diego's representatives' and CA senators' offices in D.C• Conversed with James Madison University students on campus in public about immigration and civic engagement with peers with an objective to educate students on important political issues• Prepared lessons and activities for elementary students in D.C. with peers to encourage higher education• Participated in an intensive project-based community service experience that explored concepts of leadership and community development

San Diego, California, United States

• Attended important on-campus events, such as AS meetings and protests, to take photos to supplement articles published by The Triton• Used interpersonal skills extensively with the general public, staff, administration, etc. to do photography when out in the field• Collaborated with other photographers to ensure that a sufficient number of high-quality photos are taken at each event

San Diego, California, United States

— Performed as part of UCSD's KASA Dance-Off 2018 cohort and secured first place.— Competed with the collegiate Alter Ego Dance Team at Prelude Las Vegas and Maxt Out in 2019, in addition to various on-campus performances.— Held a core dancer position within Alter Ego Dance Team, showcasing dedication and skill.— Contributed to multiple on-campus dance performances as a member of Alter Ego.— Continuously honed dance technique and artistic expression through consistent rehearsals and collaborative efforts.

Huntington Beach, California, United States

— Communicated with K-12 students to identify individual learning styles and provide targeted tutoring in English and math.— Answered student questions with an encouraging and friendly demeanor, fostering a positive learning environment.— Resolved emotional conflicts by motivating students in a positive and supportive manner.— Collaborated with other tutors to address challenges faced by students in understanding the material.— Organized and maintained gradebooks to efficiently track student progress and academic success.— Conducted one-to-one math tutoring sessions to improve student comprehension and performance.