Trang Phan Email & Phone Number

United Kingdom

- Provide client support by assisting with account openings, top-ups, withdrawals, and closures over the phone.- Answer queries related to HL's products and services, ensuring high levels of customer satisfaction.- Gather and analyze customer feedback to identify areas for product and service improvement.- Collaborate with internal teams to refine processes and improve service delivery.Achievements: Consistently maintained a 95% customer satisfaction rating and reduced average call handling time by 15% through process improvements and effective issue resolution.

Hanoi, Hanoi, Vietnam

Key qualifications & responsibilities:- Communicated business needs- Analyzed products and executing solutions- Acquired and analyzed resultsAchievements:- 107,000 users are using Certificate of Deposit product- Raised 31 million USD of asset under management for the product after four months launching

Hanoi, Hanoi, Vietnam

Key qualifications & responsibilities:- Designed system at high level- Determined user demands and business flows- Managed development processAchievements:- Successfully automated the process of synthesizing data among related business departments- Reduced time and effort to construct management reports; restricted human errors

Hanoi, Hanoi, Vietnam

Key qualifications & responsibilities:- Performed management reports, financial forecasts, and budget- Analyzed and evaluated financial performance- Created visualized reports on PowerBIAchievement: Provided business insights and financial analysis to support decision making process

Hanoi, Hanoi, Vietnam

Key qualifications & responsibilities:- Ensured the accuracy of financial statements before publishing - Assisted auditors and senior level staff to complete financial statements

Master Of Science - Ms, Financial Technology

Bachelor'S Degree, Accounting And Finance, 3.93