- In charge of network development activities including network planning, logistics network engineering & network expansion. - In charge of business development activities including business solutions and business development for Lazada Logistics Service.

In charge of Route & Linehaul Shuttle of Lazada Logistic Vietnam - Logistic Operations Function

In charge of Route & Linehaul Shuttle of Lazada Logistic Vietnam - Logistic Operations Function1. Route- Firstmile activities in Lazada Logistic Operations , responsible to pick up parcels from merchants across the country and move the parcels to sort centres, where different merchant profile will be handled by different firstmile solution. - Overlook, analyze and drive the team to apply suitable first mile method to ensure sellers experience while optimizing the cost2. Linehaul and shuttle- Linehaul and shuttle is the connection between facilities of Lazada Logistic Operations across Vietnam- Overlook on the service quality of the linehaul & shuttle activities: On-time performance of linehaul and shuttle will ensure the overall performance of the whole team- Capacity planning is to ensure the packages are uploaded on time after sorting activities.

Lead product vertical within Operations area for Lazada eLogistics.Work with Business Teams to formulate product roadmap and work closely with multiple development teams to deliver on roadmap.Manage the process of creating product specifications and ensuring they are signed off by all key stakeholders.Ensure successful rollout of features that are developed, which will require close coordination with operational groups throughout the organization. Streamline communication of product initiatives and priorities throughout the organization.

Develop, manage and control a network of retail outlets across Vietnam, providing high quality first mile and last mile service to DHL eCommerce merchants and consumers.Develop and implement a marketing and sales strategy targeting the segment of small and medium-sized customers and encouraging them to use DHL's new service offering

Leading a project team to initiate, plan, execute, monitor and control project activitiesin region/ nationwide scope to ensure timely, effective and efficient process execution throughthe proper supervision of staffs as well as the strict implementation of global/ regionalinstructions and standards.

Manage market entries project in VietnamManage cross functional PMO across regional and country functional teamsOperations lead for project implementation and monitor project implementation

• Development of country setup from an operational perspective• Collaborates with Country Senior Directors in definition of market entry approach and aggressive business growth strategy based on ongoing market and competitor research and analysis with focus on operations• Ensures incorporation of operational specific requirements in organizational / operational design

Manage the Hanoi Gateway with Customs Clearance Team, the Gateway Operations Team and the Network Control Team:+ Maximize pre-clearance performance with the accurate and appropriate customer declaration;+ Provide satisfactory customs clearance service in accordance with customers requirement without delay and any excess of Duty/Tax payment;

Manage the Hanoi Ground Operations Service Centre by implementing strategies to ensure improvement in both service and transit time performance whilst managing costs including: + Fleet Management: Manage fleet with an operational network covering Hanoi, Nam Dinh, Ninh Binh, Thai Binh, Ha Nam and Hai Phong geological areas. + People Management: Manage 2 teams of Inbound and Outbound Processing with team size of 50 employees.+ Work and support Commercial team to improve great service quality providing to customer and expanse DHL service to more customers. Provide high quality services and demonstrate DHL value to customers while meeting and satisfying customers’ needs+ Lead, plan and coordinate Country and North Area’s annual operating plan in order to achieved operation KPIs and business goals by communicating and providing full functional support to the Ground Operations management team

Lead in the development, implementation and ongoing refinement of First Choice program within in accordance with directions and guidance from Country Management Team and SEA First Choice Project Department, in which delivers the Process excellence and processes continuous improvement activities by using Six Sigma and Lean Method

Manage the Hanoi Gateway with Customs Clearance Team, the Gateway Operations Team and the Network Control Team:+ Maximize pre-clearance performance with the accurate and appropriate customer declaration;+ Provide satisfactory customs clearance service in accordance with customers requirement without delay and any excess of Duty/Tax payment;+ Fleet management: Manage fleet of 10 vehicles daily moving from Hanoi to Noi Bai and vice versa.+ Maintain and update DHL Hanoi - Network schematic and contingency plans;

Ensure that recovery, lodgement & sorting activities of the Gateway relating to inbound and outbound shipments are carried out in accordance with network and local service standards.

Apply analytical expertise to ensure the real time response to potential service incidents and provide reporting services for key operations performance indicators to identify opportunities to improve service quality and drive down costs.

Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.Negotiate and follow up Customer's claim to either meet the customer's expectation and business requirement for a win-win solution.

Assist the director to ensure working schedule to be finished on time by the workers, follow up with related stakeholder in administration jobs like licencing, customs clearance, inventory ..etc.