Quang Nguyen Email & Phone Number

• Provide athenahealth training for providers, and medical assistance in a classroom environment • Support during go-live once training has been completed• Make recommendations, review and test changes, enhancements, and troubleshoot technical issues • Work with application end users to identify and correct issues in a timely and professional manner while Identifying opportunities for process/system improvements

Atlanta

• Provide Epic training for providers, nurses, and respiratory therapy in a classroom environment ranging from 2 - 15 people• Assist on-site support during go-lives and system upgrades once training has been completed• Make recommendations, review and test changes, enhancements, and test new release as assigned• Work with application end users to identify and correct issues in a timely and professional manner while Identifying opportunities for process/system improvements• Created/updated an Excel spreadsheet to utilize Macros and hyperlinks to improve usability and workflow efficiency

Atlanta, Ga

•Created an application start-up batch file script for the Client Service Center department to improve work-flow efficiency• Client training on athenahealth’s inpatient and ambulatory services for small medical practices and hospital systems• Support and coordinate data imports and related data mapping including creating HTML coded forms for clients• Tracking and support of client completion of critical client deliverables, including table building, data entry, paper work requirements and other client specific assignments• Conducting technical assessments with clients to ensure they have appropriate equipment to support our services•Strong data collection and financial analysis abilities with regard to bench-marking information and practice management operational assessments

Atlanta, Ga

• Provide exceptional support to clients, partners, and internal employees in accordance to high quality standards and aggressive production targets• Properly manage phone, SalesForce case and email queues in accordance to quality standards and production targets. Typical environment includes answering high volume call queue while responding to emails and resolving cases, often all at the same time• Utilize multiple tools provided via telephone with client to diagnose issues and provide solutions, must be an expert at troubleshooting and split second analysis• Timely resolution, tracking and response to all Client inquires that result in cases via SalesForce • Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates• Working cross-functionally (this may include multiple departments, divisions, states and countries) to continuously improve our service• Became an expert in the entire athenaNet application