Queena L. Email & Phone Number

As a graduate in Linguistics, I value communication and connection above all. I have a track record of successfully supporting organizations within the language services field, ranging from machine learning to translation and interpretation. I am adept at building relationships and using effective communication with internal members and external partners to ensure organizational goals.

Listed skills include Research, Teaching, Microsoft Office, Higher Education, and 15 others.

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  Conversation Designer

  Conversica

  Mar 2022 - Present

  - Configure and develop templates for new conversations to suit the needs of the industry, including the mock up of natural conversation flows, wire frames, and templates.- Leverage in-house design tools to develop content, partnering with developers and AI Data Analysts to ensure AI is enabled to handle conversation flows.- Improve on the documentation accuracy of standards, frameworks, processes and methodology to scale future conversational development.- Maintain documentation around best practices, guidelines, reference artifacts, and resources for third-party developers to assist in conversation design and writing.- Work with performance analytics to improve on the performance of conversations and how customers use variables, making changes and providing feedback in order to maximize the potential of each conversation.- Communicate with AI Data Analysts on a regular basis to discuss improvements in conversations based on lead responses.- Review customer proposals and provide recommendations to optimize for business objectives, execute on approved customizations.

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  University Of California, Santa Cruz

  Linguistics