Shaquinna Stone Email & Phone Number

•Cross trained in multiple departments to know all company needs.•Processed customer service requests via phone support and email support•Noted customer correspondence in CRM to track requests, problems and solutions.•Properly diagnosed customer needs and proactively educated them about their contract and benefits of company products and services.•Audited internal data and processes to identify and manage initiatives, improving business performance.•Worked with internal teams to understand business needs and changing strategies.

•Performed administrative tasks and assisted in executing business solutions•Successfully entered data into company database and validated the accuracy of valuable company information.•Used and analyzed data from automated information aggregators to update the database.•Generated data reports, enter company findings into the database and perform backups.•Supported data entry across departments as requested, switching promptly to new projects.

Atlanta, Georgia, United States

•Supervised and mentored a team of beauty advisors to deliver excellent customer service and meet sales goals.•Documented customer correspondence in CRM to track requests, problems and solutions.•Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.•Guided customers through navigating the company website/mobile app or using the products or service using digital tools.•Assisted customers by providing confirmations, answering questions and offering general information.

Atlanta, Georgia, United States

•Opened and closed the store, completed daily paperwork, and made bank deposits.•Monitored employee performance, addressed issues, and implemented strategies to improve efficiency and productivity.•Reduced inventory shrinkage, drive-offs, and cash discrepancies through vigilant oversight of daily operations.•Collaborated with store management to design and implement visually appealing store layouts.•Efficiently implemented store resets to prepare for promotions and seasonal changes.

Jonesboro, Arkansas, United States

•Actively listened to customer concerns, resolved issues promptly, and escalated complex problems to management.•Supervised employees, conducted performance evaluations, identified training needs, and implemented strategies to improve efficiency.•Assisted with pricing questions, inventory availability, and order/shipping modifications.•Conducted customer satisfaction surveys, analyzed feedback, and implemented action plans to improve customer experience.

Jonesboro, Arkansas, United States

•Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.•Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.• Sustained transaction security by verifying payment cards against identification.• Maintained accurate records of sales and financial transactions.• Developed and implemented strategies to optimize store sales and profitability.• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

High School Diploma, Health Science And Research

Dietetics/Dietitian