Stephanie Queiroz Email & Phone Number

Australia

Gold Coast, Queensland, Australia

Gold Coast, Queensland, Australia

• Customer-centred industry research and Ads strategy design;
• Competitor analysis and benchmark setup;
• Customer Website SEO audit in preparation for campaign setup;
• Ad copy development and keywords management;
• Campaign monitoring and data analysis to support Paid Search Strategist decision-making;
• Final reporting for multiple Google Ads campaigns to guarantee the best outcome forcustomers;

Gold Coast, Queensland, Australia

• Liaise with multiple doctors to coordinate patient bookings;
• Manage appointments, invoicing, and reimbursement for patients;
• Phone follow-up with patients to guarantee a high level of service satisfaction;
• Customer data management using both the project management tool Asana and the practicemanagement software Shexie;
• Typing of medical letters and reports.

Australia

• In 2019 I moved to Australia in pursuit of new challenges and cultural enrichment. To support myself during my career transition, I worked for a few different well-established hospitality businesses offering customer.
• Proactively build up a rapport with walk-in customers to provide the best customer experience;
• Managed customer satisfaction during product return and change-of-mind situations;
• High level of organisational skills in keeping the store tidy and clean;
• Dealing with multiple customers at the same time and keeping a high standard of service;
• Support store operations including visual merchandise, stock control and back of houseprocesses

Brazil

• Identify, create, manage and deliver digital content using a range of techniques, across channels including Instagram, Facebook, Twitter.
• Responsible for monitoring posts on social networks, in order to ensure the protection of the brand and compliance with the rules of conduct.
• Create seasonal reports referring to social media mapping in different areas.
• Administrative support related to the conduct of independent consultants on social media.KEY ACHIEVEMENT:
• In 2018 my project (World Blood Donor Day) was among the Top 3 most voted in innovation.

São Paulo, Brazil

• Responsible for monitoring social networks such as Facebook, Twitter, Instagram and YouTube through SCUP and INSTAMIZER tools.
• Manage marketing projects, establishing timelines for campaigns, defining scope and budget, developing reports, and monitoring the delivery of projects from concept development to final delivery.
• Develop content and advertising for digital platforms.
• Develop and monitor briefings using the PULSE tool, negotiate deadlines and send projects to the client.KEY ACHIEVEMENT:
• I Coordinated the production of publications and content for the digital platforms of an extensive International Food Distributor network (DIA Supermarket), reaching 2 million likes on Facebook and 304k followers on.

Brazil

• Accountable for assisting in the implementation of marketing campaigns.
• Liable for implementing community relations programs, events and sponsorships in line with project strategy.
• Daily monitoring of content creation and publications on social media.
• Review social and digital media related to customer interactions and responses, including escalation when necessary.
• Prepare briefings, negotiate deadlines, create and control schedules, and monitor activities to ensure delivery effectiveness.
• Control placement of ads, tabloids, posts and magazines.

Advanced Diploma, Project Management

Higher National Diploma, Project Management

Higher National Diploma, Social Media

Bachelor'S Degree, Marketing/Marketing Management, General