Serve as a gateway to improved after-hours care, enhancing accessibility, and enabling providers to prioritize patient safety fostering a culture that prioritizes the identification and reporting of serious safety events. Play a key role in cultivating strong patient-provider relationships and oversaw the entire patient lifecycle from start to finish. • Serve as a listening ear for members providing empathetic support reducing the likelihood of relapses, and psychiatric hospitalizations, in alignment with Eleanor Health's mission of democratizing mental healthcare.• Successfully reduced clinician burnout by 15% by serving as a centralized support system to enhance clinical efficiency and reduce administrative burden, empowering clinical teams to focus on patient care.• Accelerated recovery and built resilience for individuals with substance use disorders and mental health challenges by championing rapid assessments, eligibility determination, and care pathways fostering long-term recovery.• Enhanced access to care for high-risk members by serving as a trusted advisor and advocate through concierge-level support and expanded network access, resulting in increased member engagement and retention.

Advanced to the role in a rapid 10-month tenure. Recruited to drive community viability by spearheading care transition initiatives to create a seamless continuum of support bridging hospital, home, community for the following markets Richmond, Hampton Roads, South Carolina, and Kentucky by providing targeted support to post-hospital and ER discharge patients a significant change in health status, facilitating their successful reintegration into the community by:• Monitoring patience adherence to their prescribed care plan to prevent disease progression, ensuring compliance, and unwanted hospitalizations.• Documenting all patient interactions and ensuring care plans are updated to reflect changes in condition. • Assessing eligibility and connecting individuals with relevant community-based wellness initiatives to improve resilience and address all resource gaps.• Drive behavioral change to improve patient understanding of discharge instructions and medications, enabling a return to prior functioning levels equipping patient with the confidence to successfully transition to home, fostering independence resulting in a 20% reduction in readmission rates.

Brought on board to blend healthcare knowledge, scheduling expertise, care coordination capabilities to serve as a key support system for accelerating patient’s trajectory and serve as a bridge to better health by-• Revolutionized the patient intake experience, shifting it from a daunting challenge to thrilling first step towards lifelong wellness partnership.• Pioneered a comprehensive care model that expands access to both primary and specialty care by connecting patients with top-tier providers, eliminating the hassle of finding the right doctor and improving overall healthcare experiences.• Accelerated patient progress by serving as the ears of the clinical team to champion crystal-clear communication, orchestrating seamless information flow among the care teams.• Accelerated patient recovery by implementing comprehensive care solutions focused on appointment management, patient monitoring, medication adherence, and prescription abandonment reducing the trajectory of illness . During tenure earned progressive responsibilities by serving as a dynamic coaching resource to reduce agent learning curve and foster a high-performance culture by: • Organizing Role-Playing Exercises • Targeted Training Strategies• Side by Side Support• Call Monitoring• Developing Training Aids• Performing Quality Audits

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Work as an extension of Bon Secours Radiology team to pioneer a rapid-response care model that empowers patients to proactively manage chronic conditions by eliminating care gaps and ensuring immediate access to expert support.• Propelled care journeys served as a guiding force in helping members navigate healthcare with confidence through referral management, appointment coordination, and preparation support.• Enhanced patient safety and compliance by establishing a collaborative care network, ensuring adherence to prevention-oriented treatment plans, and cultivating a culture of safety to proactively mitigate risks and prevent adverse event, lower risk of disease activity, monitor disease progression, disease relapses.• Strengthened preventive care by implementing a targeted approach to expand diagnostic and treatment services, ensuring access to care for lower-acuity patients.• Adopted a "Your Health, Our Mission" approach to prioritize patient well-being by ensuring timely interventions and minimizing delays on their path to better health

● Coordinated with the Testing Center Manager to reduced peak enrollment wait times through process optimization.● Efficiently safeguarded 3,000 student records with 98% accuracy of data integrity & privacy, protecting confidential details for all assessments.● Championed student achievement and academic integrity ensuring student success by providing proctored testing services to prospective and continuing students. ● Functioned as campus connector, bridging students with essential campus and community resources, thereby significantly enhancing their success at Reynolds.

● Coordinated with the Testing Center Manager to reduced peak enrollment wait times through process optimization.● Efficiently safeguarded 3,000 student records with 98% accuracy of data integrity & privacy, protecting confidential details for all assessments.● Championed student achievement and academic integrity ensuring student success by providing proctored testing services to prospective and continuing students. ● Functioned as campus connector, bridging students with essential campus and community resources, thereby significantly enhancing their success at Reynolds.

• Served as an Enrollment Specialist, delivering essential administrative support and onboarding assistance to bridge the enrollment gap, ensuring a seamless transition into college.• Provided comprehensive onboarding support to both prospective and returning students, providing valuable assistance with applications, FAFSA completion, and course registration.• Fostered enduring client relationships by delivering award-winning customer service, consistently ensuring customer loyalty and satisfaction.• Led a seamless onboarding experience for both prospective and current students through the delivery of comprehensive administrative support via face-to-face, phone, and online channels.