I am responsible for overseeing all operations related to the Day Program including creating and implementing active treatment for each individual, tracking progress on all trainings, supervising and training all staff in Day Program, submitting information for billing purposes relating to individuals attending Day Program, establishing relationships with outside vendors that lead to volunteering and employment opportunities, etc

I am responsible for writing the Behavior Support Plan, Psychiatric Support Plan, and replacement behavior program for the individual's on my caseload. I also trained staff on implementing the above plans and programs. I chair the quarterly Human Rights Committee meeting including presenting proposed plans, medication changes, investigations, and rights restrictions.

Followed Individuals Served behavior plan of careCompleted Quarterly as well as Annual Report for Individuals Served with documented progress.Taught Individuals Served daily living skillsSales; ATT, Hoover, AlSold new lines of service and other products to new and existing customers on inbound calls.Educated customers on products and services offered by ATT.Assisted customers using ATT's customer's rules.

Coordinated daily schedules for sales personnel and tellers in the branch.Coached tellers on recognizing sale opportunities.Maintained HR files on tellers and coached for improved performance.

Assisted customers with questions regarding products.Recommended different products to customers.Ensured department was organized and stocked.

Trained crewmembers on correct procedures and customer service.Prepared night deposit. Monitored the customer experience of the store during the shift.