Quentin Lee

Quentin Lee Email and Phone Number

Information and Technology - Internal Customer Solutions at Asurion @ Asurion
nashville, tennessee, united states
Quentin Lee's Location
Nashville, Tennessee, United States, United States
Quentin Lee's Contact Details

Quentin Lee work email

Quentin Lee personal email

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About Quentin Lee

Quentin Lee is a Information and Technology - Internal Customer Solutions at Asurion at Asurion. He is proficient in English.

Quentin Lee's Current Company Details
Asurion

Asurion

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Information and Technology - Internal Customer Solutions at Asurion
nashville, tennessee, united states
Website:
asurion.com
Employees:
11556
Quentin Lee Work Experience Details
  • Asurion
    Ics Analyst 2
    Asurion Feb 2023 - Present
    United States
    Inventory Management for company locations worldwide including assets for new hires, UBIF, W@H, FSL, Verizon, AT&T, and 3rd Party Vendors.• Effectively manage over 300K of operable equipment across all businesses• Internally serialize company assets for proper linking in internal databases to ensure accurate tracking of hardware and digital assets. • Manage the EOL process for all non-compliant and out-of-warranty hardware and assets within the organization. • Receive all Purchase Orders (PO’s) in Dax365. Receive and process purchase orders using ERPs for accurate inventory, forecasting, and operation planning. • Create weekly power point presentations detailing upcoming projects, deadlines, issues, order updates, and budgets. Responsible for weekly reporting details project timelines, risk, assistingwith operational planning and budgeting for projects. • Use of ServiceNow platform for fulfillment of all assigned service portal tickets within pre-defined SLA’s• Notation of all service tickets providing customers and Service Desk Analysts with updated ticket status.• Weekly inventory cycle count audits ensuring purchases and shipment can be fulfilled.• Troubleshoot hardware issues and find solutions to better serve customers.• Collaborate with cross-functional teams to enhance SOPs and manage deviations from standard processes within the organization.Highlights:• Creation and management of APA MacBook Air deployment process for all UBIF Stores including the auditing of all physical hardware used in 385 stores.• Managed several cost saving initiatives including, Hardware Refresh, Adyen Deployment, Samsung PC Project, 2n1 AT+T Deployment, Inventory Reconciliation Project, APA MacBook Cleanup, Enjoy/FSL Refresh, UBIF Inventory Audit, Verizon iPad Deployment, and Call Center Headset Changeover• Chromebook refresh management upgrading and deploying hardware to over 600 employees which will subsequently garner labor savings of $500k/yr.
  • Asurion
    Ics Analyst 1
    Asurion Oct 2020 - Feb 2023
    Nashville, Tennessee, United States
    Management of 40 frontline employees delegating daily tasks and special projects to meet KPIs and SLAs as slated by senior leadership. • Build working relationships and collaborate with cross functional teams on various projects across the supply chain, providing knowledge of Reverse Logistics process, LEAN, and team management.• Responsible for daily inbound volume management that supports accurate forecasting and efficient execution of supply chain processes.• Responsible for training, re-training, and cross-training frontline team members on standard operation procedures and processes, including layered process audits and keeping department to 5S standards.• Collaborate in the creation of standard operating procedures to follow OSHA Standards providing operational expertise. • Systematically process received inventory stimulating revenue recognition and invoicing to customers and third parties. • Work closely with warehouse and distribution partners to ensure proper storage, resolve inventory discrepancies, and align deliveries to customer locations. • Use of Microsoft Office (Excel) to produce daily metrics, production, and inventory reports.• Implementation of NPI database and SIM Card questionnaire in DAX2009 to reduce receiving errors within Reverse Logistics.
  • Asurion
    Operations Lead
    Asurion Jun 2016 - Oct 2020
    Tennessee, United States
    Management of 40 frontline employees delegating daily tasks and special projects to meet KPIs and SLAs as slated by senior leadership. • Build working relationships and collaborate with cross functional teams on various projects across the supply chain, providing knowledge of Reverse Logistics process, LEAN, and team management.• Responsible for daily inbound volume management that supports accurate forecasting and efficient execution of supply chain processes.• Responsible for training, re-training, and cross-training frontline team members on standard operation procedures and processes, including layered process audits and keeping department to 5S standards.• Collaborate in the creation of standard operating procedures to follow OSHA Standards providing operational expertise. • Systematically process received inventory stimulating revenue recognition and invoicing to customers and third parties. • Work closely with warehouse and distribution partners to ensure proper storage, resolve inventory discrepancies, and align deliveries to customer locations. • Use of Microsoft Office (Excel) to produce daily metrics, production, and inventory reports.• Implementation of NPI database and SIM Card questionnaire in DAX2009 to reduce receiving errors within Reverse Logistics

Quentin Lee Education Details

Frequently Asked Questions about Quentin Lee

What company does Quentin Lee work for?

Quentin Lee works for Asurion

What is Quentin Lee's role at the current company?

Quentin Lee's current role is Information and Technology - Internal Customer Solutions at Asurion.

What is Quentin Lee's email address?

Quentin Lee's email address is qu****@****ion.com

What schools did Quentin Lee attend?

Quentin Lee attended Middle Tennessee State University, Middle Tennessee State University (Mtsu).

Who are Quentin Lee's colleagues?

Quentin Lee's colleagues are Sherell Veasley, Kaitlyn Kramer, Debbie Molle, Mary Jane Gallor, Yahui Chang, Tena Jones, Andres Valbuena.

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