Quentin Bosman Email & Phone Number

London, England, United Kingdom

Responsible for leading go to market pre-sale and post-sale teams in the EMEA market.

San Francisco, California

San Francisco Bay Area

San Francisco, California

San Francisco Bay Area

- Consult as a trusted advocate for strategic enterprise clients, fostering strong business relationships with an eye on expansion- Perform strategically in a fast-paced, evolving startup culture- Demonstrate internal advocacy for illustrating the customer data story using poignant metrics that prioritize customer vision and encourage platform adoption and engagement- Act as a thought leader between customer success, product, marketing, operations and growth teams championing process improvements and streamlining knowledge sharing- Spearhead the rollout to strategic accounts of a new approach to product analytics encouraging greater customer ROI while opening new avenues for account expansion- Partner with marketing to produce targeted content that aligns with company business objectives and new GTM strategy- Execute and manage streamlined delivery of 50 projects per quarter on average for 150+ clients across different service tiers- Tailor hands-on training and customer experience for strategic partners across business units and job roles to address unique needs - Lead regular customer debriefs and QBRs to highlight success metrics and discuss areas for improvement and growth- Collaborate closely with customer teams and internal parties to articulate product roadmap and relay customer feedback appropriately- Work with sales and account management to increase ACV through account growth and feature adoption

Richmond, Virginia Area

-Created brand and content strategy-Developed project schedules, deadlines and overall employee communication -Developed RFP responses, evaluated new business opportunities-Produced analytic reports based on client website feedback.-Developed and lead the internship program.

Virginia

-Liaison between Apple small business customers and internal trainers.-Resolved customer relations issues, along with escalations from team members.-Created internal employee development plans with Apple and Lominger resources.

Richmond, Virginia Area

Apple certified technician and trainer on all Apple software and hardware.Leading both customer facing and internal workshops.Responsible for being a liaison between Apple small business customers and the store’s training team.Training both retail employees and customers on Apple software and hardware.Responsible for new employee training and development along with mentoring.

Sunnyvale, California

Writing technical scripts for training videos featuring high profile products and services.Responsible for editing and revising scripts.Actively supports both production and post production teams with edits and rearrangements.Localizing documents for multilingual translation.User acceptance testing and scriptwriting for software tools and processes.