Quentin Harmon-England Email & Phone Number

Washington, District Of Columbia, United States

• Monitor and manage content posted by members, ensuring it complies with the program's guidelines• Identify issues and pain points felt by the community for escalation to Discord staff• Communicate feedback and community sentiment to Discord staff• Track, manage, and respond to "ModMail" tickets for moderation, testing, and bug related inquiries• Issue infractions against members whose behavior is in violation of the server's rules

Washington, District Of Columbia, United States

• Record, track, and process current and potential client documentation by responding to requests from a centralized ticketing system• Manage incoming mail, including processing physical and electronic copies of all mail received, and outgoing mail, contacting mail carriers if needed and tracking packages until delivery• Facilitate monthly focus groups to help test case issues with pool of mock jurors• Assist in administrative preparation for depositions, hearings, and trials

Washington, District Of Columbia, United States

• Delivered exceptional customer service, took accurate orders, and provided recommendations to patrons • Prepared a variety of food and beverages, ensuring consistency in taste, quality, and presentation

Tallahassee, Florida, United States

• Recruited and managed 43 students across 3 international opportunities including a week’s trip to Grenada, six weeks in Prague, and four-month long internships• Owned student documentation processes to ensure seamless and timely delivery of visas, passports, and evaluations• Maintained 3 programs and liaised between 6 international agencies across 5 countries as the sole team member

Tallahassee, Florida, United States

• Founded the position alongside full-time staff, helping usher in what the office wanted - a student-led approach• Trained and led a team of 12, conducted weekly meetings, and managed event attendance and desk scheduling• Secured the Ambassador Team a physical office and wrote manuals and documentation to aide my successors

Tallahassee, Florida, United States

• Attended 5-6 events and classes per week, giving 20-150 students a face-to-face presentation promoting study abroad• Mastered customer service by answering 10-15 phone calls from students or parents per desk shift• Managed student databases, securely recorded program payments of up to $17,000, and provided in-office support

Tallahassee, Florida, United States

• Provided students with clear guidance and key messages in a time of uncertainty during the transition to online learning because of COVID-19

Tallahassee, Florida, United States

• Manage and lead the Executive Office of the President's staff• Represent the Student Body President to internal/external university and government entities• Oversee the interview and administrative processes for appointed Student Government positions

Tallahassee, Florida, United States

• Produced initial drafts of press releases and speeches, assisted in research and production of social media content, and utilized email marketing software on a weekly basis to keep association members informed and updated• Gained industry insights including the challenges, trends, and best practices of the communications field

Tallahassee, Florida, United States

• Serve as chief executive officer of Garnet and Gold Key and exercise administrative supervision over all activities of the organisation• Lead the Executive Committee in implementing all immediate and long-range strategies, programs and events that align with Garnet and Gold Key’s overall goals and objectives• Act as the official spokesperson of the organisation, representing the organisation to external entities and university administrators

Remote

• Provide top-quality customer support to players concerning technical, account and game issues• Work with moderation and PR in responding to sensitive issues• Track and respond to support related messages on Twitter and Facebook

Remote

• Oversee the overall operation and management of the entire Public Relations Department• Lead internal approach to community interaction for the family friendly MMO, working to increase player engagement and positivity towards the team• Direct internal and external communication for live events in a community of over 2,000,000• Coordinate the management and execution of an annual real-life event attracting players from around the world, which hosted 350 attendees in 2018 and 2019… Show more • Oversee the overall operation and management of the entire Public Relations Department• Lead internal approach to community interaction for the family friendly MMO, working to increase player engagement and positivity towards the team• Direct internal and external communication for live events in a community of over 2,000,000• Coordinate the management and execution of an annual real-life event attracting players from around the world, which hosted 350 attendees in 2018 and 2019, up by 40% from previous years• Manage social media engagement, for a combined audience of over 32,000 Show less

Remote

• Serve as a mid-level manager, liaising between department staff and the department lead• Support the Community Manager in leading the team's approach to community interaction with a mission to promote engagement• Assist with the planning of the annual, real-life, "ToonFest" event, hosting hundreds of players from around the world

Remote

• Cultivate positive, inclusive, and meaningful interactions to increase the passion and longevity of the Toontown community• Act as an active and highly frequent participant in chosen or assigned communities to provide both formal and informal team presence to the community• Frequently play the game on a Staff Toon, providing both an active presence for the team within the community and a magical experience for users

Remote

• Work with various services used to keep the game safe and fun for players of all ages• Closely monitor chat messages, Toon names, website comments and in-game reports• Investigate and resolve player disputes

London, England, United Kingdom

• Assisted in executing the “Summer Reading Challenge” project, an annual and national campaign to get kids reading, which saw 1,250,000 books read during the 2020 campaign, by preparing press releases, designing graphics, and captioning videos to be posted across Facebook, Twitter, and Instagram

Master'S Degree, Communication & Digital Media Studies

Activities and Societies: Burning Spear Society; Garnet and Gold Key Leadership Honorary; Student Government Association - Executive Branch

Bachelor'S Degree, Criminology, Magna Cum Laude

Activities and Societies: Pi Lambda Phi Fraternity, Inc.; Lambda Alpha Epsilon, Professional Criminology Fraternity; Garnet and Gold Key.

A-Levels, English Language; Politics; Statistics

Activities and Societies: Debate Team