Quentin James Email & Phone Number

Melissa, Tx, Us

United States

 Network & Switch Upgrades: Led critical switch upgrades and migrations, managing installations, de-installations, and network testing, ensuring seamless transitions with minimal disruptions. VoIP & Hardware Troubleshooting: Diagnosed and resolved complex VoIP issues, installed new equipment, and replaced faulty components, significantly enhancing system reliability and communication efficiency. Structured Cabling & Network Expansions: Conducted site surveys and installed structured cabling (Ethernet, fiber optic) to support network expansion, completing projects ahead of schedule with minimal disruption to operations. Hardware Setup & Diagnostics: Configured and installed routers, firewalls, and wireless access points, optimizing network performance. Conducted diagnostics and replaced failing components, extending hardware life and improving system stability. Vendor Coordination & Inventory Management: Collaborated with third-party vendors to troubleshoot equipment and managed IT inventory, ensuring compliance with security protocols. Coordinated the secure disposal of outdated servers and hardware components. Project Documentation & Process Improvement: Maintained detailed documentation of configurations, installations, and troubleshooting, streamlining future upgrades. Contributed to process improvements that enhanced overall service delivery.

Irving, Texas, United States

 Tier 2 Triage & Troubleshooting: Handled Tier 2 triage of trouble reports, isolating faults and dispatching technicians as needed. Interacted with stakeholders to resolve trouble reports for fiber-based voice, data, and video services. Network Provisioning & Testing: Performed end-to-end acceptance testing to ensure network functionality. Analyzed and resolved network provisioning fallout, ensuring seamless service delivery and customer satisfaction. Support for Installation & Maintenance: Provided critical support for Installation & Maintenance Technicians, assisting in service fulfillment and troubleshooting activities for a variety of services. Software Integration Projects: Contributed to proprietary software system integration projects, facilitating the smooth transfer of data and functionality for a user base of nearly 1 million customers. Improved efficiency and system compatibility through process enhancements. Automation Tools: Led testing and implementation of automation tools, streamlining operations and reducing manual tasks, significantly enhancing productivity. Customer Support & Problem Resolution: Responded to customer calls for order inquiries and trouble reports, resolving equipment issues remotely. Assisted with fiber-to-home activations and isolated trouble conditions, initiating service order corrections when necessary. Network Optimization & Project Leadership: Played a key role in optimizing the fiber network, contributing to projects such as Hub Migrations, Optical Network Terminal Clean-up, and Business Data IP transfer. Led initiatives aimed at improving customer experience and system performance. Team Training & Customer Experience Improvement: Trained over 200 analysts on proprietary systems and tools, improving their troubleshooting skills. Spearheaded projects to elevate customer satisfaction by improving issue resolution times and overall service delivery.

Associate Of Science - As, Mathematics

Certification, Data Science With Python

(In Progress)