Carlos Quesada Email and Phone Number
Carlos Quesada work email
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Carlos Quesada personal email
I'm a passionate and experienced leader with a proven track record of leading high-performing technical teams. Leveraging my expertise in delivering technical solutions and driving customer success, I collaborate extensively with cross-functional teams to analyze top customer needs and develop strategies to enhance product adoption and retentionMy focus is on fostering a culture of technical excellence within my teams, ensuring they consistently deliver high-quality services that exceed customer expectations and empower them to achieve their business goals
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Senior Manager, Professional ServicesCloud Software Group Jan 2024 - PresentHeredia, Costa RicaLeader of highly technical consultants who act as trusted advisors to our Citrix and Netscaler customers across the Americas Commercial Business. Leveraging their extensive technical expertise, the team works closely with clients to deliver tailored solutions that optimize technology investments and align with strategic business objectives. This leadership position is instrumental in ensuring flawless project execution, exceeding client expectations, and ultimately fostering long-term success for both our clients and the company.
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Senior Manager, Product Specialist TeamCloud Software Group Feb 2023 - Feb 2024Costa RicaLeader of the Costa Rica Global Innovation Center and Manager of the Product Specialist Team, responsible for engaging with Citrix Premier Commercial customers and partners to provide expert technical solutions that align with and support their strategic business objectives. Evaluating and enhancing the impact on ARR and ACV levels by strategically involving Product Specialist Engineers throughout both pre-sales and post-sales stages, resulting in sustainable growth and success for their businesses as well as for Cloud Software Group.
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Manager, Customer Success EngineeringCitrix Jul 2019 - Feb 2023Costa RicaLead a team of Customer Success Engineers delivering technical implementation guidance and helping to accelerate Citrix Cloud customer's journey Collaborate with internal cross-functional teams helping to drive adoption and mitigate technical risks solving the customer’s challenges in innovative ways levering Citrix Cloud services -
Manager, Technical SupportCitrix Jul 2016 - Jul 2019Costa RicaResponsible for overseeing technical support engineers in providing assistance toCitrix customers and resellers in problem identification and resolution for Citrix ADCand SDWAN Technologies.Manage daily activities of support teams, and specialize in support targeting high-endEnterprise-level customers or channel partners with advanced support needs.
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It SupervisorTech Data Sep 2014 - Jul 2016Costa RicaResponsible for Costa Rica IT infrastructure support.Administrate SCCM and Citrix XenApp 6.5 infrastructure.VMware vSphere AdministrationSupervisor for Costa Rica Corporate IT Help Desk Team, deliver technical support tocorporate users. -
It AnalystTech Data Sep 2012 - Sep 2014San Jose, Costa RicaLeader of Costa Rica IT team.Responsible of supporting hardware/software infrastructure for local site.Technical support for Windows 7, Windows 2008 server, Office Suites, Cisco VoIP.Microsoft 2007 System Center Configuration Manager AdministratorRemote OS imaging deployment with MS SCCM 2007Citrix Presentation Server 4.5 AdministratorCitrix Xenapp 6.5 AdministratorAdministration of virtual hosts through VMware vSphere technologiesAppSense AdministratorSymantec NetBackup Administrator
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Senior It TechnicianStartek Jan 2010 - Sep 2012HerediaLead for the Costa Rica IT team.Local Point of contact for Costa Rica and Honduras IT OperationsResponsible for client implementation for the Costa Rica and Honduras sites. Support Avaya VoIP, local Domain Controllers, and network infrastructure.Administrate IT infrastructure for Costa Rica site.Account Administrator: Responsible for administrating user accounts for all Corporate users (14 sites) through Active Directory. -
It SpecialistTeletech Jan 2007 - Dec 2009San Jose Costa RicaMaintain Active Directory users and groupsMaintain security policies for local users in Active Directory Support Avaya IP Agent, CMS Supervisor, and other corporate applications.Support and implementation of new clients in the site (Vodafone- Time Warner New York – Time Warner LA – Comcast)Create and administrate exchange email accountsCreate and administrate security groups and distribution lists in Active Directory. Administrate and monitoring backup servers and file server of the siteAdministrate SMS server -
Vpn SpecialistHewlett-Packard Jan 2005 - Apr 2006HerediaTechnical support for internal HP employees with Virtual Private Networks and Microsoft OS Remote Access
Carlos Quesada Skills
Carlos Quesada Education Details
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Universidad FidelitasSystems Engineering -
Colegio CalasanzHigh School
Frequently Asked Questions about Carlos Quesada
What company does Carlos Quesada work for?
Carlos Quesada works for Cloud Software Group
What is Carlos Quesada's role at the current company?
Carlos Quesada's current role is Senior Manager @ Cloud Software Group | Professional Services.
What is Carlos Quesada's email address?
Carlos Quesada's email address is ca****@****tek.com
What schools did Carlos Quesada attend?
Carlos Quesada attended Universidad Fidelitas, Colegio Calasanz.
What skills is Carlos Quesada known for?
Carlos Quesada has skills like Technical Support, Active Directory, Servers, Hardware, Windows Xp, Windows Server, It Service Management, Windows, Operating Systems, Computer Hardware, Team Leadership, Call Centers.
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