• Managed a high volume of support tickets using a CMS• Verified customer identification to finalize account registration• Answered user inquiries and solved customer account issues

Provided administrative support and reception at a busy ESL/FSL language school.• conducted language placement exams for prospective students• prepared classrooms and organized teaching materials• answered e-mail and phone inquiries• designed student policies and prepared certificates• clerical duties: filing, scheduling and payroll

Web Technician:• built custom websites for prop and costume designers using Squarespace templates• digitized video footage and 8mm photographs for company archives• customized website layouts using HTML and CSS• managed updates to website contentProp Assistant: • built specialty props for film and tv productions in collaboration with a team of designers• painting and fine-detail work• worked with specialized machinery (band saws, belt sanders, milling… Show more Web Technician:• built custom websites for prop and costume designers using Squarespace templates• digitized video footage and 8mm photographs for company archives• customized website layouts using HTML and CSS• managed updates to website contentProp Assistant: • built specialty props for film and tv productions in collaboration with a team of designers• painting and fine-detail work• worked with specialized machinery (band saws, belt sanders, milling machines and hand tools) Show less

Ensured excellent coffee quality and customer service while managing a team of baristas.• managed inventory, ordered cafe supplies and created a robust ordering schedule• monitored sales reports and overseeing deposits• lead staff meetings and conducted coffee and product demos• interviewed and trained new staff• facilitated collaborations with a microbrewery to produce a custom beer• organized and supervised private events