Ownership and management of Microsoft Premier Contract customers within the Financial services, Public Sector and Commercial sector. Responsibilities include: - Renewal of contracts totalling $2 mil plus relevant growth targets - Service Delivery Management - Ensuring efficient execution of premier delivery - Executive Level risk management and mitigation relating to the operational environment - Management of a virtual account Team to deliver services procured against business strategy. - Incident & Escalation management lifecycleAdditional responsibilities:Relationship Management:Broadening and deepening relationships and understanding the customer, the industry, and the competition. Execute strategy planning, target account profiling and development resulting in: Services growth plans; lead and opportunity identification; coordinated and integrated account plans - includes various industry sectors including Public Sector (PS). Create access to customer ecosystem and be considered a trusted advisor.Opportunity Management: Managing opportunities through the sales stages in the sales process: prospect, qualify, solution, proof, close, and oversee deploy, and support. Own the sales cycle for Services opportunities end-to-end and involve delivery management proactively in complex deals. Business Management: Sales strategy and account planning, financial results planning, pipeline management, integration with Service Line marketing. Customer/Partner: Retaining and satisfying customers through driving Customer and Partner Experience (CPE), attaining sales location Consulting and Premier top box Customer Satisfaction (CSAT) Integration: Working across Microsoft business groups or disciplines e.g. Public Sector, Account Team Units, Consulting Delivery Management, and Support Delivery Management. Stay connected during delivery stages of key engagements.

* Microsoft and Novell Systems Engineer focusing on migration projects within the financial services industry.* Network Engineer - supporting Cisco networks for various Dimension Data customers. Onsite Network Engineer based at Nedbank for 3 years.* IT Manager of the Dimension Data Outsourcing team of 15 Networking Engineers based at Nedbank Head Office - 5 years

Relationship Management:• Ultimate owner and custodian of all support engagements at client up to CxO-level (trusted advisor).• Lead cross collaboration between various business units within Internet Solutions to ensure delivery to clients. Opportunity Management:• Responsible for generating demand by understanding client’s business strategy and then effectively articulate how Internet Solutions can add value through their services and solutions. • Understanding of the competitive environment and effectively pursued and selected specific deals that had a profitable result for Internet Solutions. Service Level Agreement Management:• Responsible for the drafting, implementation and adherence to Service Level Agreement at key client. • Managed internal and external stakeholders to achieve SLA. Service Management:• Responsible for the overall adherence to ISO20000 and ITIL principals and standards. • Managed virtual teams to meet the needs and requirements of high level customers. • Responsible for Service Level Management, availability, capacity and configuration management at assigned clients.• In-directly managed Support Service Desk consisting of 12 engineers. Including career development, performance management, conducting disciplinary hearings, mentoring and coaching.• Reviewed Support Desk systems, processes and methodologies to ensure efficient service delivery to client. • Owned and managed all client escalations. Management Role:- Team Lead of several Service Managers