My background includes directing operations, sales and customer service strategies to drive businessdevelopment and enhance overall performance. From overseeing variable and fixed operations andcutting operational costs to spearheading staff hiring/coaching and implementing new programsand process improvements, I excel at improving profit margins, developing and evaluatingemployees, and realizing consistent increases in sales volume.Highlights of my experience include:● Directing day-to-day operations, staff recruitment/training functions, and customerrelationship management in consecutive and progressively responsible positions, culminatingin the role of General Manager.● Implementing cost-effective advertising and merchandising initiatives to maximize profitsand stimulate a high level of customer satisfaction and referral business.● Effectively leading teams to propel project success; managing all aspects of project lifecyclesto ensure optimal outcomes.● Demonstrating solid time management and organizational skills, along with powerful andeffective sales and operations strategies.
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General ManagerWilro Tours & Transfers Sep 2012 - Oct 2020Randburg, Gauteng, South Africa● Developing, reviewing, and improvingadministrative systems, policies, and procedures.● Ensuring the office is stocked with necessarysupplies and that all equipment is working andproperly maintained.● Working with the accounting and managementteams to set budgets, monitor spending, andprocess payroll and other expenses. Bank reconciliation ● Planning, scheduling, and promoting office events,including meetings, conferences, interviews,orientations, and training sessions.● Collecting, organizing, and storing informationusing computers and filing systems.● Overseeing special projects and tracking progresstowards company goals.● Assist and coordinate existing marketing efforts● Manage all-time books and overtime of tour guides.● Accountable for all freelance guides invoices.Preparing and processing for payment.
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ManagerPapachino’S Restaurant 2011 - 2012● Recruiting, training and supervising staff● Agreeing and managing budgets● Planning menus● Ensuring compliance with licensing, hygiene andhealth and safety legislation/guidelines● Promoting and marketing the business● Overseeing stock levels● Ordering supplies● Producing staff rotas● Handling customer enquiries and complaints● Taking reservations● Greeting and advising customers● Preparing and presenting staffing/sales reports● Keeping statistical and financial records● Assessing and improving profitabilitysetting targets● Handling administration and paperwork● Liaising with customers, employees, suppliers,licensing authorities and sales representatives
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Administrative AssistantAardklop Feb 2010 - Nov 2010● Operate and assist ticketing sales points in order toprovide an efficient and productive booking systemfor the public.● Operate the telephones and main switchboard,Office system and online sales technology.● Ensure the ticketing systems records aremaintained and accurate.● Contribute to the administration of the department,ensuring information is up-to-date and wellorganised.
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Si LeaderNorth-West University / Noordwes-Universiteit Feb 2010 - Nov 2010● Explain work to students in an understandablemanner is scheduled periods.● Answer questions of students related to the workduring scheduled periods as well as after hours.● Allow the students to also think and solve problemsin a creative manner. -
Administrative AssistantAa Doors 2003 - 2010● Reconcile financial statements● Prepare, send and store invoices● Contact clients and send reminders to ensuretimely payments● Report on the status of accounts payable andreceivable● Update internal accounting databases andspreadsheets
Quintin Malan Education Details
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North-West UniversityBachelors Degree
Frequently Asked Questions about Quintin Malan
What is Quintin Malan's role at the current company?
Quintin Malan's current role is General Manager.
What schools did Quintin Malan attend?
Quintin Malan attended North-West University / Noordwes-Universiteit, North-West University.
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