Quintin Malan Email and Phone Number
My background includes directing operations, sales and customer service strategies to drive businessdevelopment and enhance overall performance. From overseeing variable and fixed operations andcutting operational costs to spearheading staff hiring/coaching and implementing new programsand process improvements, I excel at improving profit margins, developing and evaluatingemployees, and realizing consistent increases in sales volume.Highlights of my experience include:● Directing day-to-day operations, staff recruitment/training functions, and customerrelationship management in consecutive and progressively responsible positions, culminatingin the role of General Manager.● Implementing cost-effective advertising and merchandising initiatives to maximize profitsand stimulate a high level of customer satisfaction and referral business.● Effectively leading teams to propel project success; managing all aspects of project lifecyclesto ensure optimal outcomes.● Demonstrating solid time management and organizational skills, along with powerful andeffective sales and operations strategies.
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Operations And Admin ManagerWilro Cape ToursJohannesburg, Gp, Za
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Operations & Admin ManagerWilro Cape Tours Mar 2023 - PresentCape Town
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General ManagerWilro Tours And Transfers Sep 2012 - Oct 2020Randburg● Developing, reviewing, and improvingadministrative systems, policies, and procedures.● Ensuring the office is stocked with necessarysupplies and that all equipment is working andproperly maintained.● Working with the accounting and managementteams to set budgets, monitor spending, andprocess payroll and other expenses. Bank reconciliation ● Planning, scheduling, and promoting office events,including meetings, conferences, interviews,orientations, and training sessions.● Collecting, organizing, and storing informationusing computers and filing systems.● Overseeing special projects and tracking progresstowards company goals.● Assist and coordinate existing marketing efforts● Manage all-time books and overtime of tour guides.● Accountable for all freelance guides invoices.Preparing and processing for payment. -
ManagerPapachinos Fourways Jan 2011 - Sep 2011Fourways-South Africa● Recruiting, training and supervising staff● Agreeing and managing budgets● Planning menus● Ensuring compliance with licensing, hygiene andhealth and safety legislation/guidelines● Promoting and marketing the business● Overseeing stock levels● Ordering supplies● Producing staff rotas● Handling customer enquiries and complaints● Taking reservations● Greeting and advising customers● Preparing and presenting staffing/sales reports● Keeping statistical and financial records● Assessing and improving profitabilitysetting targets● Handling administration and paperwork● Liaising with customers, employees, suppliers,licensing authorities and sales representative
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Si LeaderNorth-West University / Noordwes-Universiteit Feb 2010 - Nov 2010North West-PotchefstroomReceived certificate for course completed in SI leadership. Facilitator in Entrepreneurship (TMBP211), North-West University, Potchefstroom campus. SI leadership entails the facilitation of students in a specific subject, to understand the work better and perform at an optimum level.Explain work to students in an understandable manner in scheduled periods. Answer question of students related to the work during scheduled periods as well as after hours. Allow the students to also think and solve problems in a creative manner. -
Administrative AssistantAa Doors Jan 2003 - Nov 2010Roodepoort, Gauteng, South Africa● Reconcile financial statements● Prepare, send and store invoices● Contact clients and send reminders to ensuretimely payments● Report on the status of accounts payable andreceivable● Update internal accounting databases andspreadsheets
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Administrative AssistantAardklop Nasionale Kunstefees Jun 2010 - Oct 2010Potchefstroom, North-West, South Africa● Operate and assist ticketing sales points in order toprovide an efficient and productive booking systemfor the public.● Operate the telephones and main switchboard,Office system and online sales technology.● Ensure the ticketing systems records aremaintained and accurate.● Contribute to the administration of the department,ensuring information is up-to-date and wellorganised.
Quintin Malan Skills
Quintin Malan Education Details
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Bachelors Degree
Frequently Asked Questions about Quintin Malan
What company does Quintin Malan work for?
Quintin Malan works for Wilro Cape Tours
What is Quintin Malan's role at the current company?
Quintin Malan's current role is Operations and Admin Manager.
What schools did Quintin Malan attend?
Quintin Malan attended North-West University / Noordwes-Universiteit, North-West University / Noordwes-Universiteit.
What are some of Quintin Malan's interests?
Quintin Malan has interest in Interested In Market Research, Business Planning And Development, Public Realtions And Education, Education, Poverty Alleviation, Human Resources, Human Rights, Animal Welfare.
What skills is Quintin Malan known for?
Quintin Malan has skills like Market Research, Customer Service, Business Planning, Research, Crm, Microsoft Office, Customer Satisfaction, Customer Experience, Customer Engagement, Marketing Communications, Quantitative Research, Research Design.
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