-Answer incoming calls from customers regarding technical questions and problem resolution related to Blue Stream products as well as customer equipment.-Diagnose network and service issues, following them through to resolution and draw conclusions based on data, take-action consistent with facts, constraints and probable consequences-Recognize and consistently react to situations that require you to be proactive-Accurately assess and apply severity standards to network impairments and failures-Deliver consistent and superior customer experience

Customer Relation Manager: Managed a team of customer service representatives, But also, worked along side of them. • Kept performance metrics high and helped team improve call handling standards, sales techniques and productivity. • Provided Customer Support via phone, email and chat through sales-force ticketing system.• Prioritized calls as they would come in and call backs. • Handled calls regarding billing inquiries and opportunities for up-sales.

Responsible for computer maintenance, upgrades, optimizing and installations, system building/Manager customer support via Phones, field technician, and creating clear documentation.

Provided Telecommunication support/monitoring for clients and vendors via phone/ email.