Quiosha Thomas Email & Phone Number

***Business Closed****
Monitors agents and representatives for compliance with established processes, policies and guidelines. Provides feedback and coaching to agents and representatives based on evaluation results. Proactively identifies solutions to non - standard requests
Solves moderately complex problems on own
Works with team to solve.

Works effectively in a high demand environment with changing priorities. Resourceful in resolving complex issues, continuing to learn new process and assist in helping run other department's processes. Performed in good judgement a variety of analytical calculations including audit on each account for available funds to offset accounts and pay off loan..

Processed loan and unsecured line of credit payments. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service in high demand environment. Loan Modification processor. Executed accounts receivable reporting enhancements and reconciliation procedures.