• Researching and test capabilities to support US Defense agency's Identity, Credential, and Access Management (ICAM) operations from an RBAC and ABAC perspective • Assessment of ICAM vendors including CyberArk, Delinea, BeyondTrust, RSA, Cisco, etc.• Testing and Perform Active Directory (AD) and Domain Name Service (DNS) migration from on prem stand-alone cloud environment to Azure Availability Zones. Built multiple Azure Virtual Machines in new subnet and Availability Zones (AZs) to migrate AD DNS environment• Build and configure cloud based (Azure) lab environment of multiple ICAM products/tools for evaluation including CyberArk's core platform, Delinea's SecretServer and ServerSuite, RSA SecureID, configure and integrate tools with Microsoft AD, DNS, and Certificate Authority (CA)• Test various use-cases and authorization policies including SAML, RADIUS, RSA Tokens, PIV/CAC Auth, etc. • Review, capture, and assess architecture, licensing, peripheral costs associated with various product deployments

Department of Homeland Security Continuous Diagnostics and Mitigation (DHS CDM)• Two long term Federal project deployments• First Deployment – across 4 Geographic regions - 5 Vaults (2 in Prod Cluster, 2 in DR Cluster, 1 standalone DR), 10 CPM’s, 10 PVWA’s, 30 PSM’s, 14 PSMP’s, and 1 CP/SCIM server• Second Deployment - 3 Vaults (Hybrid Prod/DR in AWS and on prem secondary DR), 2 PVWA’s, 1 CPM, 1 PVWA/CPM, 1 PSM, 1 PSMP, 1 CCP, and 1 CP/SCIM server• Communicated with Federal stakeholders including agency management and directors with project status updates• Created a Deployment Configuration guide covering all components nonstandard configurations for the Agency• Integrated CyberArk with various applications for privileged account management (Toad, Oracle, SQL, and more)• Participated in the composition and completion of Systems Engineering Life Cycle (SELC) Gates, Solution Design Review (SDR), and Post Implementation Review (PIR)

• Evaluate the Virginia Information Technologies Agency's (VITA) Identity and Access Management operational requirements• Assist with the implementation of Identity and Access Management solution. Using tools such as Cyberark, Nessus Professional, Splunk, and Sailpoint• Work with vendor to configure CyberArk solution in production, test, and disaster recovery environments• Configure and maintain Nessus Professional for vulnerability scanning of implemented tools• Create and maintain documentation for operation and troubleshooting of implemented tools

• Utilize SAS, Excel, Oracle, and MS SQL Server to acquire and analyze data for the Risk Adjustment Strategy and Management teams• Work with team to perform quality assurance on data and reports to be submitted to clients and/or management• Evaluate and create process documentation for report and data creation and validation.

• Use and write SQL queries to identify data issues, pull ad hoc reports, and assist in testing/troubleshooting of support tickets• Provide story/bug identification and gather requirements to determine bug solutions and resolve issues in an agile-like environment• Assist in troubleshooting/development phase of production support tickets• Provide demonstrations/explanation of various pieces of production portal and how they work internal partners• Understand Business needs and medical risk adjustment in such a way to effectively communicate between client and developers

• Installation of local SQL Server and configuration of ODBC to connect M4 software with database on a daily basis• Implementation of standard reports and set up of reports server using SSMS and SSRS • Build and use simple queries and statements for clients to acquire data• Keep relationship with multiple departments in regards to client projects and licensing• Assist with daily installation and upgrades of the software packages• Troubleshoot client facing and backend issues with the M4 software suite

• Completed on average 10 to 20 tickets a day while providing excellent customer service and meeting Service Level Agreement resolution times• Utilized VMware’s vSphere for virtual servers, Citrix, Active Directory, Microsoft Exchange, SolarWinds Network Monitoring, CloudPortal Service Manager, Cisco VoIP and basic networking knowledge • Actively monitored 40+ clients to ensure proper performance; Investigate and resolve alarms as they occur• Worked with team to complete new customer Citrix installations and projects • Developed and maintained technical documentation and knowledge base articles for use by end-users and technical staff• Researched new products or procedures which help the company become more efficient• Work with third party vendors to solve technical issues

• Increased performance of 225 machines by replacing those 4+ years old.• Imaged new systems with company specified operating system, settings, and applications. Using Microsoft Deployment Toolkit (MDT).• Encrypted systems using Microsoft Bitlocker • Used Microsoft Active Directory to edit profile passwords.• Captured personal settings of user's old systems, restored them on new systems using Symantec Altiris.