Quron Berry, Ms, Clmp Email & Phone Number

Charlotte Metro

Oversee daily operations of a team of 7 Commercial Lines Claims Specialists handling Commercial General Liability claims. Ensure efficient claims processing and service delivery, providing monthly coaching on reserving, QA audits, and claims handling. Conduct annual performance reviews, manage salary planning, and lead the interviewing and selection of new candidates. Investigate coverage and claims related to injuries and other incidents, ensuring comprehensive evaluations. • Analyzed trends using Power BI and spreadsheets to improve closing ratios, cycle times, customer experience, and expenses. • Achieved 107% closing ratio while maintaining 100% staff retention, with several team members promoted to higher roles. • Enhanced claim cycle times by 50% by identifying early settlement opportunities and addressing backlog claims. • Secured customer satisfaction score exceeding 300%, demonstrating outstanding service and resolution efficiency. • Cut team loss adjustment expense costs by 35% by identifying early settlement opportunities, reducing litigation and expert expenses.

Charlotte Metro

Directed team of 5 Senior Claims Specialists in efficiently managing commercial auto liability BI claims, ensuring high-quality claims processing and resolution. Provided strategic oversight and guidance to Senior Claims Specialists, fostering a collaborative environment and promoting professional development. • Streamlined claims handling processes to optimize efficiency and enhance the accuracy of commercial auto liability assessments. • Implemented performance metrics and tracking systems to ensure adherence to industry standards and company policies. • Enhanced communication and coordination within team to ensure consistent and effective claims management practices.

Charlotte Metro

Navigated company lawsuits involving slip and falls, auto accidents, and various other claims, leveraging expertise to mitigate financial exposure. Collaborated effectively with defense counsel and attorneys, skillfully negotiating settlements and determining optimal strategies for cases to proceed to court. Developed and implemented risk management strategies to minimize potential liabilities, enhancing overall claims handling efficiency. • Oversaw multi-state portfolio of 100% litigated commercial general liability and commercial auto claims with exposures up to $300K, ensuring strategic management and resolution of complex cases. • Maintained comprehensive understanding of state-specific legal regulations and precedents, ensuring compliance and informed decision-making in all litigated cases.

Charlotte Metro

Managed high-stakes, multi-state claims involving commercial general liability, commercial auto, professional liability, and employment practices liability (EPLI), overseeing risks up to $1M for a wide array of organizations including religious institutions, non-profits, Public and Private schools and other public entities, camps, conference centers, colleges and senior living/ long term care facilities. Collaborated with legal defense teams during the litigation process, including mediations and trials, to secure advantageous outcomes. Utilized data analytics to pinpoint critical issues and devise actionable strategies, significantly improving decision-making processes. • Executed comprehensive investigations and risk evaluations for intricate bodily injury and property damage claims, ensuring full compliance with stringent insurance regulations. • Enabled successful program and project execution by guiding team members in strategic planning, development, implementation, and assessment of performance metrics. • Earned distinction as a leading performer through outstanding contributions and consistently delivering exceptional results.

Charlotte, North Carolina Area

Cultivated team expertise and efficiency by training and mentoring less experienced team members, offering guidance and oversight to optimize workflow. Streamlined liability determination by meticulously evaluating plan provisions and documents, enhancing the efficiency and accuracy of claims processing. Enhanced communication and compliance through the timely drafting of Reservations of Rights (ROR), denial of coverage, and liability disclaimers to insureds and third-party claimants. • Successfully managed risk and resources for intricate litigated bodily injury and auto property damage claims, with financial exposures reaching up to $2M. • Optimized claims resolution by effectively coordinating the adjudication process, ensuring seamless communication with key stakeholders and claimants. • Negotiated settlements exceeding $100K with precision, consistently achieving favorable outcomes for the organization. • Provided critical insights to leadership by drafting comprehensive large loss reports for cases with reserves surpassing $500,000.

Charlotte, North Carolina

Steered daily operations of a small business insurance agency, overseeing home, auto, life, and commercial insurance services while leading a team of six staff members. Conducted comprehensive performance evaluations, recognizing excellence and addressing underperformance, including making difficult decisions to terminate employment when necessary. Strengthened team capabilities by recruiting, interviewing, vetting, hiring, training, and mentoring new agents and staff, ensuring a high-performing workforce. • Drove significant business growth, expanding revenue from $0 to $600,000 within eleven months by strategically managing a $10,000 monthly marketing budget. • Consistently achieved corporate targets by meeting monthly goals, metrics, and KPIs set by Allstate Insurance Corporate Office.

Charlotte, North Carolina

Led comprehensive subrogation investigations for the entire workers' compensation unit, ensuring effective recovery of funds by pursuing liable parties. Accurately assessed potential total losses by performing detailed evaluations. Effectively communicated policy limitations and special coverage instructions to adverse parties, ensuring clarity and compliance with insurance terms. • Built robust cases for coverage and liability by interpreting relevant statutes and case laws, strengthening the agency's legal position. • Successfully filed subrogation claims in Arbitration Forums, presenting persuasive arguments to maximize recovery outcomes.

Raleigh-Durham, North Carolina Area

Investigated and assessed risks for commercial general liability, commerical auto and property damage claims following insurance regulations.Reviewed and adjudicated adjustments, refunds, and discounts within delegated authority.Directly managed trained, and mentored new claims adjuster trainees during their first year of employment.

Raleigh-Durham, North Carolina Area

Investigated and effectively resolved non-injury personal lines auto liability claims for property damage by use of telephone, internet, or email. Responsible for the disposition of claims with prescribed authority and according to best claims practices.Determined proper policy coverage, and where necessary, investigated, evaluated, negotiated, and settled all assigned liability and bodily injury claims cases.Initiated and conducted follow-ups utilizing industry-specific digital claims systems and related business software systems.

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