- Engage with 16 Asia countries to optimize reconciliation procedures, eliminate manual – high risk recon processes and achieve target of 20% reduction in breaks value and Day-0 automated recon- Lead a team of 5 members covering reconciliation processes of Middle East & Africa countries

Trade & Treasury Solutions - Institutional Clients Group• Identify and systemically evaluate opportunities to digitize and simplify transactional processing to achieve productivity tasks and increase overall client satisfaction and ensure scalable service and support model• Drive reengineering of the processes and ensure key priorities have a focused execution• Design principles are adhered into delivery and drive must win programs to completion• Play a vital role in automating business processes and the delivery to ensure the best practices• Perform an objective and analytical evaluation of options (including technology solutions, physical locations, vendors and service providers) to achieve the desired results• Help develop an integrated operations support and service model that enables a seamless delivery to the clients set and negotiate realistic and challenging targets across projects, consistent with reengineering goals• Work closely with the Operations & Service team leads and basis the periodic process review conducted, identify potential operational risks and work on solution to ensure continued compliance with internal policies and procedures as well as local regulations, develop action plans that remediate the weaknesses, develop quality management and quality assurance standards• Perform gap analysis and the implementation of global policy requirements and regional standards (Regulatory Compliance & Standards and Procedures Coordination); track and review deviations and risk acceptances; coordinate and support the business in the implementation of global and regional risk and control projects• Periodically review and validate the regulatory reporting of the department (LRR); coordinate, analyze reports as required• Liaise with Compliance, Internal Audit, OTRC and other control functions on risk related matters of TTS CO.• Third Party Risk Management (TPM)

Operations & Technology Management Analyst in Citibank Vietnam. The Management Analyst Program is a 24-month structured rotational program provides Analysts to grow a solid Operations and Technology career. This is a developmental program with job rotations designed to groom high potential junior talent to enable them to take on critical mid-career positions within O&T. • First Rotation (October 2018 - May 2019): Credit Initiation – Global Consumer Banking – Automation/Digitization projects – Process Improvement/Reengineering – Credit Risk Specialists Team management• Project Assistant: Collections – Third Party Management• Second Rotation (May 2019 - Present): Funds Transfer Unit (FT) – Institutional Clients Group – Local Regulatory Reports (LRR) validation – Process Improvement/Enhancement

- Assist and familiarize peer students with Bloomberg Terminal- Help students to navigate in the terminal and use appropriate functions

_ Welcomed and mentored new class of 100 international students to adapt to U.S. college environment_ Assisted in events settings and information session presentations

- After successfully accomplished role as Night of Nations 2016 Logistics Coordinator, I was promoted to become the General Coordinator - Involved with the process of Leadership Team Logistics Coordinator, Public Relations Coordinator, Artistic Director) recruitment and selection- Supervise and advise the Leadership Team with overseeing the project involving over 130 performers and attracting nearly 800 audiences

_ Lead tutoring sessions in Accounting, Calculus I, Pre-calculus, Basic Math, and Trigonometry_ Accelerate students’ understanding of math and strengthened their critical thinking and problem solving skills_ Devise problem-solving techniques and test-taking strategies to improve students’ grades and overall academic performance_ Develop strong ability to convey and simplify complicated math concepts to struggling undergraduate peers

Night of Nations is an annual cultural showcase that displays the rich cultural diversity found on SUNY Plattsburgh campus. This year is the 10th anniversary remarking the biggest Night of Nations so far with 150 student performers in front of nearly 800 attendees. Logistics Coordinator's duty includes: _ Prepared a College Auxiliary Services (CAS) grant proposal to obtain funding for the event_ Coordinated logistics of auditions and all performer rehearsals_ Monitored and recorded all financial expenditures related to the project_ Designed and implemented an assessment and evaluation plan as well as next year show schedule_ Collaborated to design the show poster and program slips

_ Assisted international students with reading comprehension and college writing_ Familiarized students with writing academic essays and facilitated improvement in writing quality_ Strengthened cross-cultural communication skills of international students through interaction and guided exercises

_ Represented SUNY Plattsburgh and leading campus tour for prospective students and their families _ Answered questions and providing advice to high school students regarding college life depending on their requests_ Improved effective presentation and organizational skills

_ Assisted international students and new immigrant students with reading comprehension and college writing_ Generated strategies that foster students’ understanding of in-class materials and academic texts_ Familiarized students with writing academic essays, research paper and facilitated improvement in writing quality_ Strengthened cross-cultural communication skills of international students through interaction and guided exercises

• Audited and processed 50 credit card statements every month• Assisted in processing 50,000 purchase orders yearly• Matched invoices/payments to purchase orders/credit card statements and filed documents thoroughly and accurately over a five year period

- Prepared 50 Federal, New York and/or Vermont State tax returns using TaxSlayer Pro software - Reviewed and explained tax returns results to clients