As the Lead Customer Success Manager at Locus, a global logistics optimization platform, I oversee the strategic and operational aspects of customer success for the Southeast Asia region. I have more than 9 years of experience in customer success, business negotiation, and customer relationship management (CRM) in the e-commerce and logistics sectors.My mission is to ensure customer satisfaction, retention, and loyalty by delivering value-added solutions, resolving complex challenges, and fostering long-term partnerships. I lead and inspire a team of customer success managers to achieve and exceed our goals and expectations, through effective communication, collaboration, and feedback. I also leverage my negotiation and CRM skills to identify new opportunities, expand existing accounts, and increase revenue. I thrive in a dynamic and fast-paced environment, where I can apply my expertise and passion for customer success and logistics optimization.