Melissa Yang Email & Phone Number

- Member of the Scientific Staffing & Outreach Team in FDA's Office of Operations (OO), Office of Talent Solutions (OTS) assisting the Agency with recruitment and outreach strategies.- Collaborate with center stakeholders to develop specific strategies and plans to address hiring needs. Meet with Hiring managers and center liaisons to discuss and strategize on best practices to hire for hard-to-fill positions and mission critical occupations. Coordinate with HR Specialists to ensure regulations and customer needs are addressed for outreach and recruitment.- Establish strategic partnerships with academic institutions, military associations, and historically underrepresented communities to increase FDA recruitment awareness to all groups. Present information about career opportunities at FDA through social media and at career events and workshops. Actively promote FDA’s Diversity, Equity, Inclusion, and Accessibility (DEIA) goals through partnerships.- Utilizing the online travel system, CONCURGov, assist in creating travel vouchers and authorizations for team’s travel requests. Properly review and record travel documents. Completed Travel Preparer Training Courses to be an authorized travel preparer.- Communicate with internal (within FDA) and external customers regarding strategic planning to promote FDA career opportunities with students, professionals, and military organizations. Create, organize, and give presentations for career events, conferences. Draft emails, correspondence, newsletter articles, and informational flyers (using PowerPoint and Adobe).

Walter Reed National Military Medical Center

- Attend weekly project productivity meetings with managers and record thorough meeting minutes.- Initiated a more efficient way of maintaining and created an accurate record of 100 employees’ attendance violations and counseling, certifications, licenses, and competenciesin electronic database (Ultipro) and paper files: this improved tracking system and prevented loss of employee documents while working with the on-site HR specialist- Coordinate with the office manager in updating and maintaining employee time cards through ADI Time Legiant system; ensure proper daily record of all employees’ leave requests, call outs, and Family and Medical Leave Act (FMLA) related incidents.- Assist site manager/regional project manager with creating project proposals.- Proficiently utilized the company’s Maintenance Management System (SMARTSPro) to create purchase orders and invoices.

- Efficiently managed daily in-office operations; order office supplies, organize and scan patientrecords/EOBs into computer files, and assist dentists with any office financial obligations- Competently verified and submitted dental insurances; in addition, aid patients with their insurancequestions and concerns. - Reviewed patients’ financial statements, explanations of benefits (EOB), calculate and input payments and adjustments into billing ledgers. - Skillfully managed bi-weekly aging reports; ensuring all out-standing balances are reviewed and resolved. - Proficiently utilized Microsoft Excel, Word and Powerpoint for various administrative tasks - Assisted patient care coordinators with front-desk duties while exhibiting superior customer service and patient oriented skills.

Washington D.C. Metro Area

- Skillfully reviewed and accepted newly received compensation and pension cases in the CaseManagement System daily to ensure appropriate language and worksheets are attached; Averageapproximately 40 cases daily- Requested clarification from either client or VA on cases where instructions are not clearlydefined- Regularly assisted the Medical Case Reviewer Lead as requested (process flow, workassignment, training, assessments, etc.)- Competently orientated two customer service representatives in completing initial contact callswith veteran with verifying demographics and explaining the compensation/pension examprocess.- Regularly assisted in training and orienting new medical case reviewers - Proficiently used Microsoft Excel daily for creating and maintaining detailed spreadsheets; consisting of cases reviewed/accepted or cases that need to be sent back to VA for clarification.

Bethesda, Md

- Enlisted office manager of clinic; skillfully executed administrative tasks - Assisted providers and staff in medical care of 20-30 patients each day; patients are high risk/complicated obstetrics - Assisted civilian nurse manager with tasks such as planning, coordinating patients' and providers' schedules - Effectively managed over 30 equipment and supplies in clinic; $1,142,841.61 total worth (ex: ultrasound machines, fetal heart monitors, procedure kits, etc.). Used Microsoft Word and Excel to maintain a detailed and organized record for each equipment and supply.- Communicated with other enlisted clinic supervisors in the OBGYN department for any significant issues regarding improving quality relating to patient and administrative aspect - Safety Representative of clinic: conducted monthly safety training and reports for clinic staff to increase awareness in potentially dangerous safety actions at work or home. - Conducted monthly quality reports for clinic; inspected for any broken equipment, patient safety hazards, documentation mishaps, HIPAA violations, etc.- Reviewed clinics quarterly and fiscal year amount budget; order new supplies, equipment as needed. - Supervised and trained sailors in how the clinic functions, how to schedule patient appointments, how to assist during procedures, how to provide good customer support; increased patient satisfaction by 10%. - Corresponded with vendors to purchase new clinic equipment: Purchased 2 new ultrasound machines, which allowed the clinic to hire a new sonographer to increase the number of patients seen. - Competently articulated the compensation, analysis, and reviewing of all confidential patient documents in Electronic Medical Records. - Helped increase the morale of the clinic by facilitating weekly sport activities for sailors.

Bethesda, Md

- Assisted providers competently with various gynecology procedures (ex: Saline infusion sonohysterography, hysterosalpingogram, well woman exam, colposcopy, Loop Electrosurgical Excision Procedure, etc.): seen approx. 12-18 patients per day. - Skillfully acquired vital signs (blood pressure, heart rate, temperature, etc.) from over 1000 patients - Efficiently worked in a team of enlisted medics to support OBGYN doctors in providing quality patient care. - Assisted nurse manager in coordinating and preparing for pre-op appointments; gathering supplies, documents for group meetings- Assisted Obstetric providers in performing and collecting fetal heart tones by competently using fetal heart dopplers; increased patients' satisfaction if provider is running behind on schedule.

Portsmouth, Va

- Sufficiently provided inpatient nursing care to over 500 patients: such as distributing prescribed medications, basic hygiene care, ulcer wounds care, amputation treatment and care, dislocated or broken bones treatment and care, Tracheostomy care, IV/blood draws, ambulation assistance, etc. - Trained and oriented new corpsman/medic to be competent in working two inpatient wards; General surgery and Orthopedic surgery ward. - Successfully performed tasks (such as diligently starting IVs and gathering vital signs within critical time) during 2 episodes of patients who had cardiac arrests. - Competently used Essentris (an impatient medical documentation system) to analyze patients' diagnoses and prepare the necessary means to provide appropriate quality care.

West Chester, Pa

- Provided exceptional holistic and basic medical and comfort care to 20 elderly individuals in different environments: nursing homes and clients’ homes.- Assisted with hygiene needs, medication reminders, ambulatory needs.- Engaged in empathic conversations with clients to ease any concerns.- Effectively assisted clients to become autonomous

Master Of Public Administration - Mpa, Healthcare Administration

Bachelor Of Arts - Ba, Social Sciences

Activities and Societies: Student Government Association Asian Student Alliance Phi Beta Chi