• Documentation Expertise: Maintained extensive documentation using Markdown, documenting all aspects of our tasks and customizations. This documentation served as a valuable resource for both our team and clients. • Feature Research and Workflow Design: Spearheaded the research and conceptualization of new features for our ERP product. Developed comprehensive workflows, outlining how these features could be implemented efficiently and effectively within the ERP. • Data Import and Configuration: Proficiently managed data imports, creating company profiles, and setting up Chart of Accounts to facilitate seamless data transition for our clients.• Master Data Management: Oversaw the crucial task of importing and managing master data, ensuring that all necessary information was accurately integrated into our ERP system.• End-User Training: Conducted end-user training sessions, equipping clients with the knowledge and skills they needed to maximize the benefits of our ERP system.• Client Support: Assisted clients with both functional and technical support. In technical support, I liaised with clients to gather their requirements and translated them into detailed tasks for the developer team, ensuring prompt resolution of issues.

▪ Managed Accounts Receivable (A/R), Accounts Payable (A/P) and Recording transactions for efficient financial Bookkeeping.▪ Conducted bank reconciliations, identified, and resolved discrepancies.▪ Prepared invoices with detail.▪ Maintained and reconciled the general ledger.▪ Ensured timely bank payments.▪ Assisted in auditing financial transactions and reconciling with old supplier data.