Rebecca Barraclough Email & Phone Number

Remote

Drive process training, cross-functional collaboration, and digital product innovation across multiple departments.•Delivered impactful Oncology CME programs, supporting significant revenue growth.•Streamlined workflows and established best practices to improve efficiency.•Led business integrations, addressing risks and implementing strategic plans.•Fostered stakeholder engagement through clear communication and strategic updates.•Collaborated with executives to align operations with organizational objectives.

Remote

Managed a high volume of CME projects annually, ensuring timely completion and delivering comprehensive reports on progress, budgets, and risks. Led recruitment, training, and development for a team of project managers. Championed change management initiatives, refined workflows, and facilitated training sessions across multiple departments.•Guided cross-functional teams in delivering CME programs, driving substantial revenue growth.•Established a checklist system to maintain CME compliance, achieving flawless accreditation outcomes.•Facilitated strategy sessions to enhance efficiency, significantly reducing project turnaround times.

Remote

Developed and executed project plans to ensure timely publication of digital CME programs, overseeing budgets, logistics, risks, and schedules while keeping stakeholders informed. Maintained and enhanced content management systems and tested web applications for usability.•Established brand guidelines and approved marketing materials to ensure consistent messaging.•Streamlined processes and templates, improving efficiency and digital product quality.

Princeton, New Jersey, United States

Collaborated with State Department of Education clients to design solutions and ensure seamless project implementation. Created training materials and conducted customer service training sessions for employees.•Led cross-functional teams to implement a self-service rescheduling process, significantly reducing customer service workload.•Applied Six Sigma and data analysis to enhance customer service for websites and digital products.•Recognized with the "Presidential Award" for process improvements that optimized seat capacity management at test centers nationwide.

Princeton, New Jersey, United States

Managed customer service team relationships, communicated program updates, and delivered training on policies and procedures. Developed process maps, email templates, and standard operating procedures to streamline operations.•Delivered functional and technical support for the test score web portal, resolving usability challenges.

Princeton, New Jersey, United States

Organized team meetings, documented minutes, and tracked action items. Supported committee meetings by coordinating document reviews for Georgia's teacher certification testing program.•Streamlined database migration by transferring and verifying documents, ensuring accuracy and minimal disruption.

Currently Enrolled In Professional Scrum Master (Psm) Training

Bachelor Of Science - Bs, Biology, General