Denise Gonzalez

Denise Gonzalez Email and Phone Number

Technical Account Manager @ Microsoft
redmond, washington, united states
Denise Gonzalez's Location
Orlando, Florida, United States, United States
Denise Gonzalez's Contact Details

Denise Gonzalez work email

Denise Gonzalez personal email

n/a

Denise Gonzalez phone numbers

About Denise Gonzalez

Technical Account Manager passionate about guiding customers in transforming their business through innovative IT solutions, services and cloud technologies, increasing productivity and advancing their mission. With over 10 years key account management experience, and 6 years specifically in cloud services delivery, my goal is to empower customers to get the most out of their technology investments.Team driven and recognized for leadership, cultivating trusted relationships and cross-team collaboration. Currently supporting Federal Public Sector/DoD agencies in achieving their business objectives and accelerating outcomes.Love to travel, practicing yoga, fitness and reading a good mystery novel!

Denise Gonzalez's Current Company Details
Microsoft

Microsoft

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Technical Account Manager
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Denise Gonzalez Work Experience Details
  • Microsoft
    Technical Account Manager
    Microsoft Jan 2019 - Present
    Orlando, Florida Area
    Key Advisor to Microsoft's Premier and Unified Support Customers
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  • Csra Inc
    Business Operations, Sr. Manager
    Csra Inc Aug 2017 - Mar 2018
    Raleigh-Durham, North Carolina Area
    • Core team member supporting ARC-P, the first cloud platform to achieve a P-ATO by the FedRAMP JAB • Key accomplishment to service management skill-set: Led efforts in achieving the Amazon Web Services MSP (Managed Service Provider) designation in 2016 and successfully led renewal audit efforts in 2017 to maintain AWS MSP status• Maintained department budget of approximately $2M and evaluated customer data and statistics for budget forecast• Managed teams of up to 15 employees including goal setting, resource planning and performance review management• Developed new "Cloud Economics" service offering and cost model, increasing company revenue
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  • Csra Inc
    Customer Success And Service Delivery Principal-Govt. Cloud Solutions
    Csra Inc Feb 2015 - Aug 2017
    Raleigh-Durham, North Carolina Area
    • Managed Service Delivery teams including Technical Support team and Customer Advocacy teams and ensured compliance of SLA targets and deliverables• Drafted Operational Level Agreements (OLA’s) for internal program stakeholders and acted as liaison to external stakeholders• Provided product demonstrations to CEO and C-Level executives as needed• Supported Capture and Business Development teams with written responses for proposals and contracts as necessary, including pricing/quoting assistance
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  • Autonomic Resources A Csra Company
    Vice President Of Customer Service
    Autonomic Resources A Csra Company Jun 2014 - Feb 2015
    Raleigh/Durham, Nc
    (*Autonomic Resources was acquired by CSC/CSRA in Feb. 2015)• Managed Service Delivery teams including Technical Support team and Customer Advocacy teams, including resource planning, goal setting and development of performance review parameters• Regularly briefed the President of Cloud Services on Customer needs and requirements relating to the cloud infrastructure• Developed customer satisfaction surveys and highlighted opportunities to increase client engagement• Developed SLA’s for Technical Support services• Responsible for the development of formalized training plans for Customer Advocates and Support Teams• Responsible for refinement of SOW’s and customer on-boarding project plans and procedures
  • Autonomic Resources A Csra Company
    Customer Relations Manager
    Autonomic Resources A Csra Company Dec 2013 - Jun 2014
    Raleigh-Durham, North Carolina Area
    • Served as Customer Advocate/Trusted Advisor and primary point of contact from initial implementation/on-boarding phase throughout the customer life cycle• Developed Statements of Work (SOW) for new clients • Supported the sales team in a technical/implementation capacity by communicating implementation methodology to prospective clients in pre-sales activities and providing product demonstrations• Proactively analyzed customer relationships and took action to enhance or repair relationships and/or escalate as needed• Managed contract expiration dates and facilitated contract renewals• Supported the Sales team with written responses for proposals and contracts as necessary
  • Autonomic Resources A Csra Company
    Jr. Linux System Administrator And Customer Engagement Rep.
    Autonomic Resources A Csra Company Jun 2012 - Dec 2013
    Raleigh-Durham, North Carolina Area
    • I was responsible for maintenance and upgrades of Linux and access management systems for cloud portal• Provided technical support and escalation management through case resolution• Created and maintained product documentation and User Guides• Acted as liaison between clients and technical teams• Provided quotes for cloud products and services

Denise Gonzalez Skills

Information Technology Customer Service Linux System Administration Networking Networking Technologies Customer Relations Program Management Ibm Tivoli Project Management Linux Virtualization Account/client Management Ccna Rhcsa It Service Delivery Relationship Management Cloud Computing Crm Disaster Recovery Integration Saas Security System Administration Data Center Management Itil Certified It Service Management Customer Retention Managed Services Requirements Analysis Service Delivery Business Analysis Onboarding Contract Management Project Implementation Business Process Improvement Leadership Product Demonstration Case Resolution Management Business Operations

Denise Gonzalez Education Details

Frequently Asked Questions about Denise Gonzalez

What company does Denise Gonzalez work for?

Denise Gonzalez works for Microsoft

What is Denise Gonzalez's role at the current company?

Denise Gonzalez's current role is Technical Account Manager.

What is Denise Gonzalez's email address?

Denise Gonzalez's email address is de****@****ces.com

What is Denise Gonzalez's direct phone number?

Denise Gonzalez's direct phone number is +191976*****

What schools did Denise Gonzalez attend?

Denise Gonzalez attended Wake Technical Community College.

What skills is Denise Gonzalez known for?

Denise Gonzalez has skills like Information Technology, Customer Service, Linux System Administration, Networking, Networking Technologies, Customer Relations, Program Management, Ibm Tivoli, Project Management, Linux, Virtualization, Account/client Management.

Who are Denise Gonzalez's colleagues?

Denise Gonzalez's colleagues are Bob Le, Merve Dincer, Turabkhan Jahid, Najmul Hasan, Abalfazl Entezari, Samskruthi Dibbikar, Cha Ma.

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