R. Jamal Wright Email & Phone Number

United States

Douglasville, Georgia, United States

Conducted individual and group counseling sessions for students, addressing academic, personal, and social development needs.Assisted in the development and implementation of comprehensive school counseling programs aligned with ASCA (American School Counselor Association) standards.Collaborated with teachers, parents, and administrators to identify and address student needs, contributing to a holistic approach to student success.Created and delivered classroom lessons on topics… Show more Conducted individual and group counseling sessions for students, addressing academic, personal, and social development needs.Assisted in the development and implementation of comprehensive school counseling programs aligned with ASCA (American School Counselor Association) standards.Collaborated with teachers, parents, and administrators to identify and address student needs, contributing to a holistic approach to student success.Created and delivered classroom lessons on topics such as study skills, conflict resolution, and career exploration, fostering a positive and supportive learning environment.Assessed students' academic and emotional progress through various evaluation tools and maintained accurate records of counseling interactions.Participated in school-wide initiatives aimed at promoting a positive school climate, including anti-bullying campaigns and mental health awareness programs.Worked closely with the school counseling team to organize and facilitate college and career readiness workshops for students.Demonstrated proficiency in utilizing counseling techniques and interventions to support diverse student populations.Attended regular supervision sessions, reflecting on and refining counseling skills under the guidance of a licensed school counselor. Show less

United States

Develop academically rigorous lessons, unit plans, rubrics, and assessmentsUse data to inform instructional decisionsProvide students with daily feedback on performance and plan for individual learning needsDifferentiate instruction to ensure that all students are progressingIn conjunction with Special Education Teachers, work to ensure that all IEPs and student needs are met both within and outside of the classroom

United States

Residential/Teacher assistant. Summer program

United States

Supervised, coordinated, and delegated specific functional area workflows in the Member and Provider Services Call Center. Systems: XCELYS 5.4 (Diamond), Metavante, MACESS, Excel, Word

Acworth Ga

Greater Atlanta Area

Utilizing expert Facets functional/technical area knowledge of and global expertise with relevant systems/applications, defines, evaluates, and validates requirements, business functional design, and technical design for highly complex and varied business issues within their domain areas with broader enterprise impacts. Act as a liaison representing my department and the processes and workings within it to ensure the development and implementation of comprehensive, efficient technical… Show more Utilizing expert Facets functional/technical area knowledge of and global expertise with relevant systems/applications, defines, evaluates, and validates requirements, business functional design, and technical design for highly complex and varied business issues within their domain areas with broader enterprise impacts. Act as a liaison representing my department and the processes and workings within it to ensure the development and implementation of comprehensive, efficient technical solutions while minimizing operational and system/application impacts. Proactively consults with the business, IT and/or relevant vendors and focuses on system/application considerations needed for larger, more complex problems, broad or corporate projects or for overall system/application assessments.Systems: MS (Word), Excel, PowerPoint, Facets 5.3 – PROD & QUAL, Diamond, STD, TIGER, CTM, MSSQL, ALMQC, TFS (Triole Service Desk), Customer Exchange, QuickBase, Blue e Show less

Greater Atlanta Area

Monitor and report predictable, repeatable processes in the deposition of testing quality assurance, testing tools and automation and other items affecting change to production systems and processes. Execute tests and monitor the disposition of Trouble Tickets, change request, software releases and fixes, enhancement, new product testing and software quality assurance. Participates on Corporate Project Testing Team; Execution of manual and automated tests; Review of test plans and reporting… Show more Monitor and report predictable, repeatable processes in the deposition of testing quality assurance, testing tools and automation and other items affecting change to production systems and processes. Execute tests and monitor the disposition of Trouble Tickets, change request, software releases and fixes, enhancement, new product testing and software quality assurance. Participates on Corporate Project Testing Team; Execution of manual and automated tests; Review of test plans and reporting test defects to configuration to correct inconsistencies and errors; Monitor defects and reviews for root cause analysis. Responsible for the maintenance of benchmark files used in testing. Involved with the continual improvement of test processes and automation to in turn provide improved quality assurance and reduction in testing cycle time; Facets system testing when enhancements and upgrades are introduced to ensure there are no adverse effects. Systems: Tiger, Facets 5.20, CTM, HealtheNet, Excel, Word Show less

Greater Atlanta Area

Adjusting claims for large Dental Company: Delta Dental, Alpharetta, GA – Maintained claims inventory. Worked provider inquires; adjusted all dental claim types. Assisted in the reduction of claims backlog; exceeding company expectations of 10 adjustments per hour. Created a workflow process which was implemented to assist new hires with training. Systems: Excel, Word, MetaVance, Citrix, Macess

Travel (Contract)

Claims Configuration, Adjusting and Testing Analyst for the Client: Universal American, Houston, TX. 100% short-termed travel assignment to assist with Facets conversion and claims testing. Migration Project included testing and processing large-scale Medicare claims workflow, assists Senior Configuration Analyst with systems conversion issues with provider contracts, member benefits and claims, claim testing and processing to confirm configuration complete, using claims processing knowledge… Show more Claims Configuration, Adjusting and Testing Analyst for the Client: Universal American, Houston, TX. 100% short-termed travel assignment to assist with Facets conversion and claims testing. Migration Project included testing and processing large-scale Medicare claims workflow, assists Senior Configuration Analyst with systems conversion issues with provider contracts, member benefits and claims, claim testing and processing to confirm configuration complete, using claims processing knowledge and resources to resolve edits/errors under strenuous goals of 10 claims per hour. Systems: B2, Facets 4.6, GP00, WGS, ITS, Call Care, LAN/VPN, NetworX, Citrix, HIPAA Gateway, Macess, Citrix, Trailblazer Show less

Master Of Education - Med, Counselor Education/School Counseling And Guidance Services

Bachelor'S Degree, Multi-/Interdisciplinary Studies, General

Chaplaincy Certification