Worked with Leadership to reduce error rate on LSR,ASR orders by 32% and streamline/automateprocess with improved intervals.Presented the status report on all projects to the clients in the monthly Ops Calls.Provided knowledge transition to the pilot team on new projects from the client.Responsible for the staffing management based on the volume of workflow.Generated and analyzed data from databases that helped the client to reduce the revenue loss indifferent US… Show more Worked with Leadership to reduce error rate on LSR,ASR orders by 32% and streamline/automateprocess with improved intervals.Presented the status report on all projects to the clients in the monthly Ops Calls.Provided knowledge transition to the pilot team on new projects from the client.Responsible for the staffing management based on the volume of workflow.Generated and analyzed data from databases that helped the client to reduce the revenue loss indifferent US servicing regions.Generated workflow reports and customer data analysis reports from Slaesforce.com and client billing system.Managed a team of 2 supervisors and 27 members. Practiced daily huddles and team meetings,provided necessary feedback based on individual QA reports, and worked on the area of improvement.Coordinated with the CMMI team to review and update the process documentations. Show less

Contractor for Time Warner Cable to provision Commercial Accounts for phone, cable and Internet services using Salesforce, ICOMS, CSG, OMSE and Neustar Clearing house. Requested CSR (Customer Service Record) from different wireline service providers and analyzed the CSR to provide a detailed analysis in salesforce.com for the order management team. Processed all New and MACD (Move, Add, Change, Disconnect) ASR orders for different carriers and owned the life cycle of the request.… Show more Contractor for Time Warner Cable to provision Commercial Accounts for phone, cable and Internet services using Salesforce, ICOMS, CSG, OMSE and Neustar Clearing house. Requested CSR (Customer Service Record) from different wireline service providers and analyzed the CSR to provide a detailed analysis in salesforce.com for the order management team. Processed all New and MACD (Move, Add, Change, Disconnect) ASR orders for different carriers and owned the life cycle of the request. Provide circuit information and circuit design for all Ethernet and cell tower back haul orders. Handled special projects such as resolving backlogged and analyzing inventory Telephone SPID mismatch. Helped in clearing out more than 2500 CSR backlogged orders. Show less

Did the end to end provisioning for NeuStar, one of the Leading US Telecom Service Provider by having a thorough understanding of the LSOG and the business rules of each network provider. Processed the request to PortIn/PortOut telephone numbers by sending the CSR (Customer Service Request) form and LSR (Local Service Request) forms to different carriers using the required tools.